Training & Development Specialist

Vynca; San Mateo (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Vynca is seeking a Training and Development Specialist for the Enhanced Care Management (ECM) program to design, implement, and evaluate staff training aligned with CalAIM and DHCS guidelines. The role includes onboarding, ongoing education, and quality improvement initiatives across states.

You will work with leadership and external partners to tailor training, maintain records, and ensure continuing education compliance while supporting workforce development in Medi-Cal transformation efforts.

Qualifications

• Bachelor's degree required; Master's in Health Care Administration preferred.
• 2+ years of experience in adult education, staff training and development in healthcare or social services.
• Monday–Friday 8:30am–5pm Pacific Time; evenings/weekends possible.
• Experience with Medi-Cal populations, ECM, or CalAIM is highly desirable.
• Knowledge of adult learning principles and instructional design methodologies.
• Excellent presentation, facilitation, and communication skills.

Responsibilities

• Develop, implement, and maintain comprehensive ECM training programs.
• Coordinate and deliver training on ECM core competencies and program standards.
• Onboard new ECM staff and provide ongoing training per CalAIM guidelines.
• Assess training efficacy via assessments, feedback, and metrics.
• Assist audits and support performance improvement plans.
• Liaise with leadership and stakeholders to align training with ECM objectives.
• Maintain training records and ensure continuing education compliance.
• Create training materials, job aids, and guidance documents.
• Support quality improvement by integrating lessons learned into protocols.
• Collaborate with ECM operation leaders for cross-functional alignment.

Skills

Adult education

Staff training

Instructional design

CalAIM

Medi-Cal

Presentation

Facilitation

Communication

Adult learning principles

Training methods

Education

Bachelor's degree

Master's in Health Care Administration

Tools

LMS

Google Suite

Zoom

Microsoft Teams

Job description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the Job

The Training and Development Specialist for the Enhanced Care Management (ECM) program holds a crucial role in the design, implementation, and evaluation of training programs. These programs aim to ensure all staff possess the requisite knowledge and skills to effectively deliver ECM services. This individual will contribute to workforce development by managing onboarding processes, compliance training, continuing education, and quality enhancement initiatives, all of which are aligned with California's Medi-Cal transformation goals under CalAIM.

At this time we are only considering applicants in the following states: California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Utah and Washington.

What you'll do

• Develop, implement, and maintain comprehensive training programs for the ECM Quality and Training Department.

• Coordinate and deliver training sessions on ECM core competencies, program standards, documentation requirements, and cultural sensitivity.

• Conduct onboarding for new ECM team members and facilitate ongoing training for existing staff, adhering to CalAIM and Department of Health Care Services (DHCS) guidelines.

• Assess and evaluate the efficacy of training programs through assessments, feedback mechanisms, and performance metrics.

• Participate in internal and external audits, assisting with performance improvement plans as required.

• Liaise with internal leadership and external stakeholders, such as community-based organizations and health plans, to identify training needs and ensure alignment with ECM objectives and Medi-Cal regulations.

• Maintain meticulous training records and ensure staff fulfill continuing education and compliance obligations.

• Assist in the creation and dissemination of training materials, job aids, and guidance documents.

• Support quality improvement initiatives by integrating lessons learned and best practices into training protocols.

• Ensuring cross-functional collaboration and alignment with the Quality/ Education and ECM operation leaders.

• Participate in and own various training projects in collaboration with Director Training and Quality.

• Remain abreast of CalAIM policy modifications, ECM provider mandates, and workforce development trends.

Your experience and qualifications

• Bachelor's degree required. Master's in Health Care Administration preferred.

• 2+ years of experience in adult education, staff training and development, preferably within a healthcare, behavioral health, or social services environment.

• Willing and able to work Monday through Friday 8:30am to 5pm Pacific Time, with possibility for potential evenings and weekends.

• Experience working with Medi-Cal populations, ECM, or CalAIM programs is highly desirable.

• In-depth knowledge of adult learning principles and instructional design methodologies.

• Exceptional presentation, facilitation, and communication proficiencies.

• Capacity to analyze training requirements and formulate responsive curricula.

• Proficiency in utilizing learning management systems (LMS), Google Suite, and virtual training platforms (e.g., Zoom, Microsoft Teams).

• Highly organized with the ability to manage multiple priorities within a dynamic setting.

• Cultural competence and the ability to interact effectively with diverse populations.

Preferred Qualifications:

• Bilingual in Spanish, a plus.

• Familiarity with the CalAIM initiative, Enhanced Care Management, and community-based care models.

• Experience with trauma-informed care, motivational interviewing, or other relevant therapeutic approaches.

Additional Information

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

• Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:

  • Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.

  • Regularly requires working at a computer for an entire shift (with appropriate breaks).

  • Regularly requires use of laptop and video-conferencing technology.

  • Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.

  • Occasional travel may be required to perform job duties, attend training, or company events.