Training & Development Manager

Service Corporation International; Sunrise Heights (FL); On-site; USD 75,000 - 120,000; Full time

Job summary

Service Corporation International in Florida seeks a Training & Development Manager to design, develop, and execute learning solutions that build employee capability and support business performance. The role combines hands-on instructional design with strategic partnership across leaders, SMEs, and cross-functional teams to translate business needs into effective experiences.

Responsibilities include creating objectives, digital and instructor-led learning, microlearning, video scripts, job

Qualifications

• Bachelor’s degree in Instructional Design or a related field.
• Minimum 5 years of experience in Learning & Development and instructional design.
• Hands-on experience designing digital, instructor-led, and blended learning.
• Proven ability to translate business needs into measurable learning outcomes.

Responsibilities

• Identify performance and learning needs with stakeholders and design appropriate solutions.
• Develop measurable objectives, assessments, and reinforcement strategies aligned with business outcomes.
• Design blended learning including digital, instructor-led, and virtual training.
• Lead content development of modules, scripts, and facilitator materials.
• Oversee learning programs and guide adoption of learning technology.

Skills

Instructional design

Adult learning principles

Needs assessment

Learning strategy

Stakeholder management

Facilitation

Content development

Education

Bachelor's degree in Instructional Design or related field

Tools

LMS

PowerPoint

Word

Content-authoring tools

Job description

JOB SUMMARY

Our associates celebrate lives. We celebrate our associates. The Training & Development Manager leads the design, development, and execution of learning solutions that build employee capability and support business performance across SCI Direct. This role serves as a hands-on instructional design leader who personally designs and develops learning solutions while partnering with business leaders, subject matter experts, and cross-functional teams to assess performance and learning needs and translate business requirements into effective learning experiences. The Manager applies contemporary learning design practices to develop learning objectives, digital learning, instructor-led and virtual training, video scripts and storyboards, job aids, assessments, facilitator resources, and other performance support tools. This role also provides functional leadership and quality oversight across learning initiatives, supports recurring orientation and learning programs, and guides the continued development of learning technology and innovative learning practices.

JOB RESPONSIBILITIES

Learning Needs & Instructional Design

Partner with business leaders, subject matter experts, and stakeholders to identify performance and learning needs and determine appropriate solutions. Apply contemporary instructional design practices, adult learning principles, and structured design methodologies to create effective learning experiences. Develop measurable learning objectives, assessments, practice activities, and reinforcement strategies aligned with business outcomes. Design blended learning solutions including digital learning, instructor-led and virtual training, microlearning, video-based learning, and performance support.

Content Development Lead

Lead discovery sessions and subject matter expert interviews to translate business knowledge into clear, learner-centered content. Design, build, and update digital learning modules, presentations, facilitator materials, participant resources, job aids, playbooks, and other performance support tools. Develop scripts, storyboards, outlines, and production guidance for training videos and multimedia learning. Partner with production resources and review learning materials to ensure instructional quality, accuracy, consistency, and intended outcomes.

Orientation, Facilitation & Learning Technology

Oversee the quality and readiness of recurring in-person, virtual, and hybrid learning programs, including Sales and Services orientations. Provide guidance to team members and presenters responsible for program coordination, facilitation, and delivery. Facilitate, present, or support virtual learning sessions when appropriate using platforms such as Zoom, Webex, or similar technologies. Provide functional leadership for the organization’s learning and readiness platforms, including content strategy, assessments, AI-enabled practice, learning resources, adoption, and learner experience.

Team Leadership & Collaboration

Provide guidance, coaching, and quality oversight to team members and business partners involved in learning development and delivery, while building strong cross-functional partnerships.

MINIMUM REQUIREMENTS

Education

Bachelor’s degree in Instructional Design, Learning Sciences, Education, Learning & Development, Organizational Development, Human Resources, Communications, Business, or a related field required.

Experience

Minimum 5 years of progressive experience in Learning & Development, instructional design, learning experience design, corporate training, or a related field. Significant hands-on instructional design experience required, including needs assessment, learning objective development, solution design, development, implementation, and evaluation. Demonstrated experience developing multiple forms of learning, including digital learning, instructor-led or virtual learning, video-based learning, job aids, assessments, and performance support resources. Experience partnering with subject matter experts and translating complex business information into structured learning experiences. Experience developing scripts and storyboards for video or multimedia learning. Experience working with learning management, readiness, enablement, or digital learning platforms. Experience providing leadership, coaching, work direction, or quality oversight across learning initiatives or project teams; people-management experience preferred.

Knowledge, Skills & Abilities

Strong knowledge of instructional design, adult learning principles, learning experience design, and performance-focused learning practices. Working knowledge of structured design methodologies such as ADDIE and iterative development approaches. Strong writing and editing skills with the ability to develop clear learning content, scripts, storyboards, presentations, and facilitator materials. Strong planning, prioritization, and organizational skills with the ability to manage multiple learning requests and deadlines. Strong interpersonal and stakeholder management skills with the ability to build effective business partnerships. Strong facilitation and presentation skills in both in-person and virtual environments. Strong technology aptitude with the ability to use digital learning platforms, content-authoring tools, virtual meeting technologies, and AI-enabled learning tools. Ability to work independently, exercise sound judgment, manage ambiguity, and maintain a high standard of quality and learner experience. Proficiency with Microsoft Office applications, including PowerPoint and Word.

WORK CONDITIONS

Work Environment Local and/or multiple-location travel may be required to support orientations, learning programs, meetings, and other business initiatives.

Category (Portal Searching): Human Resources

Job Location: US-FL - Plantation

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer

M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.