Training & Development Internship- Customer Service (Summer 2027)

Siemens; New Castle (DE); On-site; USD 33,000 - 39,000; Full time

Job summary

Siemens Mobility invites undergraduates to join the NAM Mobility Training Academy Internship at our New Castle, Delaware location. You will gain hands-on experience in creating and managing high-quality training programs, learning content creation, learning technology, and marketing of training while collaborating with experienced professionals.

The role emphasizes instructional design, CBT development, and supporting various training initiatives, with opportunities to contribute to curriculum

Qualifications

• Current sophomore or junior undergraduate pursuing a BA/BS from an accredited college or university.
• Availability: 40 hours per week from June to August.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Collaborate with team on developing and editing training materials.
• Assist in organizing and cataloging training resources and documentation.
• Participate in shadow sessions to understand learning methodologies.
• Support creation of CBT modules, videos and job aids.
• Contribute to curriculum documentation for various training programs.
• Help compile and analyze training feedback data.
• Develop communication materials for training initiatives.
• Assist in creating facilitator and user guides and quick-reference materials.
• Engage in project coordination and support various training initiatives.
• Research learning best practices and trends in training and development.
• Work on a capstone project and contribute to the internal knowledge base.

Skills

Strong communication

Analytical thinking

Team collaboration

English proficiency

Education

BA/BS candidate

Job description

Here at Siemens, we take pride in enabling sustainable progress through innovative rail technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Who designs your future? You do.

Are you looking for a 10-12-week internship where you can showcase your technical aptitude and passion for problem-solving to ensure customers can work in a comfortable, safe, and energy-efficient environment? Does gaining hands‑on experience, real-world skills, and valuable knowledge while developing yourself professionally sound exciting to you? Then look to the Siemens Mobility Internship Program!

We are looking for a Customer Services NAM Mobility Training Academy Intern. This position will be based at our New Castle branch located in Delaware.

During your summer journey with us, you will have the opportunity to immerse yourself in the NAM Mobility Training Academy where you will gain hands‑on experience in creating and managing high‑quality training programs. You will learn about learning content creation, learning technology, marketing of training, project/program support. You will have the opportunity to collaborate with experienced professionals, develop instructional materials, and support various training initiatives. This experience will provide valuable insights into the field of training and development, helping the intern build a strong foundation for their future career.

Benefits for Students from Various Fields of Study

• Education: Students will gain practical experience in instructional design, curriculum development, and educational technology, enhancing their teaching and training skills.
• Business: Interns will develop project management, organizational, and analytical skills, which are essential for various business roles.
• Marketing: The experience will help students understand how to create engaging content and communication materials, which are crucial for marketing and promotional activities.
• Communications: Interns will enhance their ability to create clear and effective communication materials, including training guides, presentations, and reports.
• Instructional Design: Students will gain hands‑on experience in designing and developing instructional materials, which is essential for careers in e-learning and corporate training.
• Learning Technology: The internship will provide insights into the use of learning technologies and tools, preparing students for roles in educational technology and e-learning development.
• Liberal Arts: Interns will develop strong writing, research, and analytical skills, which are valuable in various professional fields.
• Human Resources: Students will gain experience in training and development, which is a key function within HR departments.
• Psychology: The internship will provide insights into learning methodologies and behavior, which are relevant for careers in educational psychology and organizational development.

By participating in this internship, students from these fields will gain valuable skills and experiences that will enhance their career prospects and prepare them for a variety of professional roles.

If you are a rising junior or senior pursuing an undergraduate degree, live near New Castle, DE and are ready to discover the amazing opportunities that the rail industry has to offer, then look no further.

A Little Bit About Us

Siemens Mobility provides efficient and coordinated transportation of people and goods by rail - including rolling stock, rail automation, rail electrification, and service. We craft and manufacture across the entire spectrum of rolling stock, including commuter and regional passenger trains, light rail and streetcars, metros, locomotives, passenger coaches, and high-speed trainsets. Cities and Railroads also rely on us to provide traction-power substations and electricity transmission, as well as signaling and control technology for freight and passenger rail and transit systems.

How does Training and Development plays into the big picture?

Our Training and Development Department is essential to ensure that both our employees and customers have the knowledge and skills they need to succeed and grow in their careers. Internally, we enhance our service teams' capabilities through comprehensive training programs, enabling them to deliver exceptional customer experiences. Externally, we provide tailored training solutions to help customers effectively use our products and services.

What your day-to-day will look like:

• Collaborate with team members on developing and editing training materials.
• Assist in organizing and cataloging training resources and documentation.
• Participate in shadow sessions to understand learning methodologies.
• Support the creation of computer-based training (CBT) modules, videos and job aids.
• Contribute to curriculum documentation for various training programs.
• Help compile and analyze training feedback data.
• Develop communication materials for training initiatives.
• Assist in creating facilitator and user guides and quick-reference materials.
• Engage in project coordination and support various training initiatives.
• Conduct research on learning best practices and emerging trends in training and development.
• Work on a small capstone project and contribute to the internal knowledge base - to be determined collaboratively with the intern and in alignment with their scholastic focus and level of experience.

Critical Capabilities:

• Curiosity and willingness to learn
• Enthusiasm for training and development
• Adaptability
• Resourcefulness
• Analytical thinking/problem solving
• Collaborative mindset
• Ability to work independently as needed
• Strong communication skills
• Attention to detail/organizational skills
• Proficiency in English

Who Should Apply?

• Education / Majors: Current sophomore or junior undergraduates pursuing a BA/BS from an accredited college or university and majoring in Education, Learning Technology, Marketing, Communications, Liberal Arts, Business, Instructional Design, Human Resources, Psychology, Organizational Development.
• Availability: 40 hours per week from June to August
• Work Authorization: Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization
• Prior internship or co‑op experience (preferred)
• Meets the critical capabilities listed above. Knowledge of rail industry is a plus but not required.

$24.00 $28.00