Training Coordinator - Henderson

Goodwill Educates, Inc.; Henderson (KY); On-site; USD 19,604 - 27,922; Full time

Benefits offered by this job

Paid sick time

Paid vacation days

Health insurance

Mileage reimbursement

Employee discounts

Job summary

Goodwill Educates, Inc. in Henderson, Kentucky is looking for a Training Coordinator. This full-time position emphasizes onboarding and training employees, fostering growth and teamwork aligned with Goodwill's mission. Responsibilities include conducting training sessions and monitoring trainee progress.

The ideal candidate should have 1–3 years of experience in training or customer service, a high school diploma, and strong communication skills. The role offers a comprehensive benefits package including paid vacation and health insurance.

Qualifications

• 1–3 years of experience in training, retail, customer service, or leadership roles.
• Must pass pre-employment background check and drug/alcohol screening.
• Valid driver's license and auto insurance policy.

Responsibilities

• Conduct onboarding and training sessions for new and existing employees.
• Develop and deliver job-specific training on retail operations, safety, and customer service.
• Monitor trainee progress and provide feedback, coaching, and support.
• Collaborate with management to evaluate and enhance training programs.

Skills

Training

Customer service

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Learning management systems (LMS)

Job description

Why Evansville Goodwill?

Join our team at Goodwill—where your work goes beyond a paycheck and directly supports our mission through life‑changing programs like job training, digital skills, disability assistance programs, and high school diplomas for adults! Your efforts make a real difference in people's lives.

What You’ll Do:

As a Training Coordinator at Goodwill, you will play a key role in shaping the success of our team members and the mission of empowering individuals through work and education. You’ll support daily store operations by onboarding and training employees, and foster a culture of growth, teamwork, and mission integration. Your work will ensure that every associate is equipped to provide outstanding service, operate efficiently, and uphold Goodwill’s values.

Job Type: Full-time, Hourly Non-Exempt
Hourly Rate: $17.25
Shift: 8‑hour shift, scheduled for 40‑hours per week
Flexible schedule; availability for store operating hours with potential for occasional evening and/or weekend assistance

Key Responsibilities:

• Conduct dynamic onboarding and training sessions for new and existing employees, introducing them to Goodwill’s mission, values, and operational standards.
• Develop and deliver job‑specific training on retail operations, safety, and customer service using a variety of methods (hands‑on, classroom, e‑learning, mentoring).
• Monitor trainee progress and provide feedback, coaching, and additional support to ensure job readiness and performance excellence.
• Collaborate with management and HR to evaluate and enhance training programs, ensuring alignment with organizational goals and compliance standards.
• Maintain detailed training records, attendance logs, and evaluation documentation to track employee development and performance outcomes.

What You’ll Bring:

• 1–3 years of experience in training, retail, customer service, or leadership roles; nonprofit experience preferred.
• High school diploma or equivalent required.
• Strong communication, presentation, and coaching skills with the ability to engage and motivate diverse learners.
• Proficiency in Microsoft Office and/or learning management systems (LMS).
• Excellent organization and time management skills to coordinate multiple training initiatives.
• Commitment to Goodwill’s mission, values, and professional standards of reliability and teamwork.
• Internal applicants are encouraged to apply. To be considered, internal candidates must be in good standing, with no active disciplinary coaching from the last 30 days and a proven record of strong attendance.
• Must pass pre‑employment background check and drug/alcohol screening.
• Valid driver's license and auto insurance policy.

Employee Benefits

Full Time Employees: For Full‑Time Employees, Goodwill offers a total rewards package of competitive wages, bonus eligibility, annual merit increase eligibility, paid sick time, paid vacation days, 10 paid holidays annually, employee health clinics, dental, medical, HSA, vision, retirement plan, life insurance, student loan forgiveness eligible, employee discount, and mileage reimbursement.

We value a variety of backgrounds, including those who have had prior contact with the criminal legal system. Evansville Goodwill Industries is committed to providing formerly incarcerated individuals and individuals with arrest or conviction records a fair chance at employment.

Evansville Goodwill Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.