Training Coordinator

The Stellar Family of Companies; Lubbock (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The Stellar Family of Companies is seeking a highly organized Training Coordinator to build and scale our company-wide training platform across multifamily operations. This role focuses on designing structured learning programs, coordinating initiatives, and driving operational excellence across the portfolio.

You will work with internal SMEs and partners to ensure training is scalable, tracked, and tied to performance outcomes such as occupancy, leasing, renewals, and resident experience.

Responsibilities

• Design and continuously refine a scalable training framework across properties.
• Source, organize, and maintain training materials across formats (digital, SOPs, video).
• Coordinate virtual and in-person training delivery and calendars.
• Track completion, measure impact, and report to leadership.
• Research industry training trends and propose new approaches.

Job description

Stellar is seeking a highly organized, strategic, and growth-minded Training Coordinator to help build and scale our company-wide training platform across multifamily operations. This is a high-impact role focused on developing structured learning programs, coordinating training initiatives, improving operational execution, and helping teams perform at a higher level across the portfolio. If you enjoy building systems, driving improvement, and creating meaningful organizational impact, this is an opportunity to help shape the future of a growing company.

We believe operational excellence starts with developing people. We are building a scalable, forward-thinking platform focused on growth, accountability, and execution - and we're looking for someone excited to help lead that effort. This role is ideal for someone who thrives on building scalable programs, improving operational execution, and developing high-performing teams.

The Training Coordinator is responsible for designing, organizing, and managing Stellar's training platform across all on-site roles. This is a coordination and orchestration role-not the sole creator or trainer-but the central driver ensuring training is structured, scalable, and effectively executed across the portfolio.

This position leverages internal subject matter experts, third-party partners, and industry resources to build a multi-dimensional training platform aligned with Stellar's policies, processes, tools (PPTs), and performance expectations.

The Training Coordinator ensures training is not just delivered-but tracked, measured, and tied to operational performance outcomes (occupancy, leasing conversion, renewals, maintenance execution, and resident experience).

Core Responsibilities

1. Training Platform Development & Structure

Build and continuously refine a multi-dimensional training framework, including:

• Position-Based Training
• Role-specific curriculum (Manager, APM, Leasing, Maintenance)
• Experience-level tracks (Year 1, Year 2, advanced progression)
• Clear sequencing and competency milestones
• Skill-Based Training
• Leadership & coaching
• Leasing & closing performance
• Customer experience & conflict resolution
• Operational execution (KPIs, systems, processes)
• Needs-Based Training
• Lease-ups and occupancy recovery
• Underperforming property intervention
• New system/process rollouts
• Event-Based Training
• Quarterly Management & Maintenance Conferences
• Annual Leadership Conference (ALC)
• Budget Boot Camps and strategic sessions

2. Content & Resource Management

• Source, organize, and maintain training materials across formats:
• Digital modules (LMS or shared platforms)
• Playbooks, SOPs, and guides
• Video, audio, and live session content
• Ensure all materials are aligned with current Stellar PPTs and standards
• Continuously update content as processes, tools, and strategies evolve
• Integrate industry best practices and vendor-provided training resources

3. Training Delivery & Coordination (30% delivery, 70% coordination)

• Coordinate training delivery across multiple formats:
• Virtual (self-paced and instructor-led)
• In-person sessions and workshops
• Schedule and manage all training calendars
• Identify and coordinate trainers:
• Internal leaders (Regionals, SMEs)
• External partners and industry providers
• Ensure consistent execution across properties and teams

4. Performance Tracking & Accountability

• Implement systems to track training completion, participation, and effectiveness
• Identify performance gaps and deploy targeted training solutions
• Provide regular reporting to leadership on training impact and progress

5. Industry Research & Innovation

• Continuously research multifamily and adjacent industry training trends, including:
• Centralized learning platforms
• Microlearning and on-demand training models
• AI-enabled training tools and role-play simulations
• Evaluate and integrate third-party training providers and certifications
• Bring forward new ideas to improve efficiency, scalability, and engagement

6. Special Projects & Event Coordination

• Plan and coordinate training components for:
• Quarterly conferences (management & maintenance)
• Annual Leadership Conference (ALC)
• Company-wide rollouts and initiatives
• Ensure events are structured, purposeful, and aligned with business priorities

Non-Negotiables

• Must be a creator - the ability to take a problem or training need and turn it into something useful.
• Must embrace AI & Technology
• Highly organized with strong attention to detail and follow-through - able to manage multiple training programs, schedules, deadlines, resources and follow-ups while ensuring nothing falls through the cracks.
• Resourceful researcher with ability to source best-in-class solutions -- doesn't need to be the expert on everything but must know how to find the right resources.
• Effective communicator and facilitator -- confident communicating, presenting, facilitating and engaging employees at all levels.
• Data-driven mindset with focus on performance outcomes
• Self-starter with high ownership and follow-through
• Financial awareness (budgeting and cost control)
• Innovative and adaptable in a fast-evolving environment

What "Great" Looks Like

• Training is consistent, scalable, and repeatable across all properties
• New hires ramp faster and perform sooner
• Underperforming properties show measurable improvement after targeted training
• Leadership has clear visibility into training progress and ROI
• Training evolves continuously alongside Stellar's growth and innovation