Training Coach Medical Assistant

Hartford Health | GoHealth Urgent Care; North Haven (CT); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Sign-on bonus

Monthly incentive pay

Growth opportunities

Employee wellness programs

Job summary

Hartford Health | GoHealth Urgent Care is seeking a Medical Assistant to support urgent care operations. You will assist with patient check-in, vital signs, specimen collection, and room preparation under the direction of a provider.

The role requires strong communication and teamwork in a fast-paced setting in Connecticut. Responsibilities include patient registration, phlebotomy, point-of-care testing, inventory management, and ensuring a smooth patient flow.

Qualifications

• High School Diploma required.
• Graduate of a Medical Assisting Program preferred.
• BLS required at time of hire.

Responsibilities

• Register patients and verify insurance.
• Take vital signs and document medical history.
• Draw blood and prepare specimens for lab analysis.
• Prepare treatment rooms and assist providers during exams.
• Perform point-of-care testing (flu, strep, urinalysis, ECG, HCG).
• Maintain supplies and clean, organized work area.
• Answer phones, schedule appointments, and provide patient follow-up.
• Complete order sheets and manage records in the EMR.

Skills

Typing

MS Word

MS Excel

Communication

Teamwork

Education

High School Diploma

Medical Assisting Program preferred

Tools

EMR systems

BLS certification

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!Market-leading benefits include:Medical, Dental, Vision, 401k matchingEmployee assistance and wellness programs including a strong focus on promoting mental healthGenerous Paid time offThis position offers monthly incentive pay based on performance metricGrowth opportunitiesSign on bonus up to $3,500 for external candidatesThe Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. Draws and collects blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients.Job RequirementsEducationHigh School Diploma requiredGraduate of a Medical Assisting Program preferredWork ExperienceMedical Assistant experience preferredFront Desk experience preferredBasic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).One of the following Certifications is Required:Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire:CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)In lieu of an approved MA Certification, we will also accept one of the following1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting, OR1+ years of working phlebotomist experienceCandidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant.In lieu of an approved MA Certification, we will also accept one of the following at the time of hire:Graduate of an Accredited School of Nursing or LPN or RNEMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)CNA - Certified Nursing AssistantAdditionally, CPOE certification for order entry is required within two weeks of start date.Essential FunctionsConduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.Process co-pays and schedule patient appointments for assigned center.Coordinate provider referrals to assigned Specialist.Answer patient questions regarding their care and keep them informed of their status.Inform technical staff of patient flow.Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visitPerform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.Responsible for maintenance of medical records and scanning charts to patient files.Answer phone calls, collect and sort daily incoming and outgoing postal correspondenceEnsure reception is well maintainedConduct courtesy call-backs for patient follow-up.Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.All other duties as assigned.Additional Knowledge, Skills and Abilities RequiredBasic Medical Assistant dutiesAbility to type quickly, basic computer knowledgeProficient in Microsoft Word and ExcelDetail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goalsExceptional written and verbal communication skillsAble to interact and treat all persons with fairness, respect and sensitivity to cultural/social differenceIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.Set up email alerts as new job postings become available that meet your interest!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!