Training and Technical Assistant Specialist

Snhs; Location (WV); On-site; USD 31,257 - 34,054; Full time

Job summary

A community action agency in West Virginia is seeking a Training and Technical Assistant. The incumbent will provide leadership and support to early childhood professionals and assist families in selecting quality childcare. Candidates should hold a relevant degree and have at least five years of experience in early childhood settings, specifically with infants and toddlers. Proficiency in communication and organizational skills is essential. The salary range is $22.69 to $24.72 per hour.

Qualifications

• Minimum of five years’ experience in an early childhood setting.
• At least three years working with infants and toddlers.
• Training is subject to a criminal background check.

Responsibilities

• Provide technical assistance to childcare providers.
• Facilitate training opportunities for early childhood professionals.
• Support families in selecting childcare options.

Skills

Communication skills

Attention to detail

Customer service

Organizational skills

Education

Baccalaureate Degree in Early Childhood Education

Post-graduate degree with 24 credits in ECE

Tools

Virtual teleconferencing software (e.g., Zoom)

Computer skills in data entry and spreadsheet management

Job description

The incumbent of this position is responsible for: Facilitating training opportunities and providing targeted technical assistance to early childhood professionals in compliance with best practices and as outlined by the CCR&R Program Manager to meet regional and state needs. In addition, he/she provides support services and consumer education to help families select child care in compliance with best practices.

SUPERVISION

Received: Works under the direct supervision of a Lead Training and Technical Assistance Coordinator, Child Care Resource and Referral Program Manager, and general supervision of the Child Development Director. Exercised: None. RATE: $22.69 to $24.72.

JOB RESPONSIBILITIES

• Provide leadership, direction, and technical assistance in planning for the training, development, and mentorship to meet or exceed requirements, and as a means of ensuring quality experiences for young children and their families in child care settings.
• Provides a minimum of three (3) on‑site or virtual technical assistance visits a month to providers based on technical assistance initiatives or targeted technical assistance through specified professional development opportunities offered with emphasis on infant and toddler development and care.
• Responds to assigned technical assistance from the Professional Development Support Coordinator to providers on the phone, via email, and onsite, and documents assistance given in the NHCIS database appropriately.
• Facilitates collaborative groups on a monthly basis to promote professionalism and best practices in early childhood settings, based on group needs and/or technical assistance initiatives.
• Assist Professional Development Support Specialist in training registration, preparation of training documents, and attendance documentation of professional development opportunities set up by CCR&R Program Manager through designated email list and training registration system/s, including Eventbrite, the NH Professional Development Registry, and the NH-Connections website.
• Assists in the maintenance of the New Hampshire Connections Information System (NHCIS) as assigned by CCR&R Program Manager.
• Assists CCR&R Program Manager, when needed, with establishing professional development needs and helping to set up opportunities.
• Establishes and maintains working relationships with standard host sites as designated by set criteria provided by CCR&R Program Manager.
• Attends professional development opportunities offered in the area as assigned.
• Assists with writing the program narrative to accompany quarterly data reporting relative to Recruitment, Training and Technical Assistance Services.
• Completes reporting for Recruitment, Training, and Technical Assistance Services through NHCIS on the quarterly report.
• Maintains a strong collaborative relationship with community partners and other statewide organizations.
• Assists with recruitment of new childcare providers and accurately inputs information into the NHCIS database in accordance with the program’s procedures.
• Provides technical assistance to prospective child care providers to enable them to qualify under federal, state, and local regulations; maintains liaison with state and local regulatory agencies to facilitate the licensing and startup of child care facilities.
• Assists in the production of the quarterly newsletter for providers (and families as appropriate) with SNHS/CAPHR CCR&R Team, obtaining and including pertinent information related to child care issues, updates, and available training opportunities locally and throughout the state.
• Provides a minimum of three (3) referrals to each client and responds to requests for referral within 24 business hours when supporting the Outreach Specialists.
• Documents the number of NHEP/District Office clients and their success in finding child care and attends NHEP/DO, when assigned to support the Outreach Specialists.
• Assists with the maintenance of the client portion of the NHCIS database, ensuring timely entries, accuracy of information, and quarterly reporting.
• Assists with general office/administrative procedures and day‑to‑day program operations, including phone coverage, reception, recordkeeping, and other clerical tasks.
• Assists with Referral, Recruitment, Technical Assistance, and Consultation activities as assigned.
• Assists in overall regional and statewide consistency related to CCR&R programming and services.
• Possess good interpersonal and communication skills, including the ability to work as part of a team, communicate effectively both orally and in writing, receive and provide feedback, and manage dynamic interchanges in meetings and other community outreach activities.
• Possess the ability to work independently, with little supervision, and complete multiple tasks and job responsibilities in a timely and efficient manner.
• Support the mission and philosophy of SNHS/CAPHR Community Action Agency. Work in partnership with participants without judgment or bias, recognizing and respecting individual differences and backgrounds.
• Demonstrate the highest standards of personnel integrity, truthfulness, honesty, and fortitude in all our Community Action activities in order to inspire confidence and trust in the Community Action movement.
• Must possess a valid driver’s license and be able to travel when needed.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS/CAPHR policy and procedure.
• Abide by all SNHS/CAPHR Safety policies and procedures.
• Present a professional and positive image as a representative of SNHS/CAPHR.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS/CAPHR programs that are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES

• Have the ability to travel statewide as required.
• Strong written and verbal communication skills, in addition, excellent customer service skills and a high degree of professionalism.
• Proficient computer skills in relation to data entry, word processing, and spreadsheet management.
• Demonstrated ability to work productively with an attention‑to‑detail approach.
• Ability to travel statewide as required.
• Specialists can train on and utilize virtual teleconferencing software programs such as Zoom to provide training and facilitate meetings.

EDUCATION AND/OR EXPERIENCE

• Training and Technical Assistant Specialist must have a minimum of a Baccalaureate Degree in Early Childhood Education or a post‑graduate degree with a minimum of 24 credits in ECE or approved coursework.
• Five years’ experience working in an early childhood setting, at least three of which must be working with infants and toddlers.
• Training and Technical Assistant Specialist is subject to a criminal background check in accordance with the New Hampshire Child Care Licensing Unit.

PREFERRED EXPERIENCE

• Planning and implementation of group training and/or facilitation of adults.
• Experience working with team building and Collaboration with organizations on a state‑wide capacity.
• know about the use of different types of technology and/or computer systems.