Training and Certification Manager (Administrator I)

Maryland-Department-of-Transportatio; Baltimore (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Holiday leave

Pension plan

Professional development

Job summary

Maryland Transportation Authority (MDTA) seeks a Training and Certification Manager to oversee training programs, certifications, and compliance within the Authority Operations Center. You will deliver standardized training, develop custom programs, and train staff on CHART topics and related systems.

The role includes managing the CHART Reporting Tool, budgeting, and cross‑functional coordination with MDTA HR and Operations training units. Travel to MDTA facilities is required as needed.

Qualifications

• High school diploma or equivalent required.
• Four years in administrative/professional work; two years in a traffic management center with training duties.

Responsibilities

• Develop training programs, certifications, and standardized training.
• Prepare customized programs and author training materials.
• Train staff on CHART topics and related software/devices and procedures.
• Serve as Project Manager for CHART Reporting Tool.
• Plan and monitor annual training budget and costs.
• Track performance indicators and monitor staff progress.
• Research and propose new training programs; support staff development.
• Coordinate with OHRAWD and MDTA Operations training unit.

Skills

Training program development

Program management

Budget monitoring

Data analysis

CHART

RITIS

Staff training

Communication

HR coordination

Education

High school diploma

Tools

CHART Software

RITIS

Job description

OPEN RECRUITMENT

This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/module only. All interested persons will need to re-apply for any future recruitment conducted for this classification.

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and most importantly our employees to achieve these goals.

Nature of Work:

The Training and Certification Manager oversees the management, administration, and compliance assurance of training and certification within the Authority Operations Center (AOC) at MDTA.

Duties and responsibilities for this position include, but are not limited to, the following:

• Responsible for the development of training programs, operational/technical certifications, and delivery of standardized training programs;
• Prepare customized programs and author new training materials;
• Train employees on Coordinated Highways Action Response Team (CHART) specific topics including familiarization with applicable custom software and devices, standard operating procedures, traffic incident management duties, and communication protocols;
• Serve as the Project Manager for the CHART Reporting Tool;
• Prepare and monitor the annual training budget by conducting meetings, analyzing data, and estimating program costs;
• Monitor staff work and track AOC’s performance indicators;
• Research new training programs and courses to further develop the AOC workforce;
• Perform routine quality control procedures on events by utilizing the Regional Integrated Transportation Information System (RITIS) and CHART Reporting Tool systems;
• Ensure AOC staff are aware of training opportunities available to assist with their career advancement and professional development; and
• Coordinate with MDTA's Office of Human Resources and Workforce Development (OHRAWD) division and MDTA’s Operations training unit.

Employees in this position will report directly to the Authority Operations Center Manager.

The current vacancy is located in Baltimore, MD.

This work requires the operation of electronic traffic detection and communications systems. Employees are considered “Safety Sensitive” and may be required to work shifts that include evenings, nights and weekends based on the operational training needs for staff on rotating schedules. This position requires travel to regional MDTA facilities to perform essential duties.

MDTA employees are offered a generous benefits package including a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based on start date.

MINIMUM QUALIFICATIONS:

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience in administrative staff or professional work. **Two years of this experience must include working inside a traffic management center with active involvement in daily operations along with training, mentoring, or onboarding staff on procedures, software, and emergency response protocols.

This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a Selective Qualification.

Your placement on an eligible list may be based solely on the contents of your application; therefore it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

If you have held more than one position at the same employer, please list each position that you held and the length of time that you held each position.

Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees must possess and maintain a Driver's License valid in the State of Maryland. Applicants must list the license number and date of expiration on the application.

Employees will be required to obtain and maintain the following training and certifications during the probationary period:

• National Incident Command System IS 100 Certification
• National Incident Command System IS 200 Certification
• National Incident Command System IS 700 Certification
• National Incident Command System IS 800 Certification
• Federal Highway Administration (FHWA) Strategic Highway Research Program (SHRP) 2 Certified Traffic Incident Manager (TIM) Trainer

SPECIAL REQUIREMENTS:

1. An offer of employment shall be conditional on the result of a medical examination by the agency physician in order to determine the candidate's ability to perform essential job related tasks.
2. Candidates will be subject to pre-employment drug testing in accordance with Transportation Code of Maryland Regulations 11.02.11, Testing for Illegal Use of Drugs.
3. Employees in this classification are considered “Safety Sensitive” employees and are subject to substance abuse testing in accordance with Transportation Code of Maryland Regulations 11.02.11, Testing for Illegal Use of Drugs.

The incumbent in this position is not a member of a covered bargaining unit.

For education obtained outside the U.S., at the time of application, you are required to provide proof of the equivalent American education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/). This must be submitted as an attachment with the application of the position in which you are applying.

The Maryland Transportation Authority is not sponsoring new employees in the application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses!

Reasonable Accommodations for persons with disabilities will be provided upon request.

Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711).

Bilingual applicants are encouraged to apply.

Issue Date: 08/05/2026