Training Administrator

Beth Israel Lahey Health; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking an IT Training Administrator to support all aspects of enterprise education. The role focuses on logistics, LMS administration, and coordinating training for end users across departments.

You will manage class schedules, maintain training records, and work with instructional designers to develop content. Strong organization and customer service are essential in this on-site role.

Qualifications

• Associate’s degree or equivalent experience required.
• 1–3 years schedule and training management or comparable logistics experience.
• Strong customer service and organizational skills.
• Proactive, independent, with excellent time management and planning abilities.
• Solid IT skills: MS Outlook, Word, Excel, PowerPoint.

Responsibilities

• Receive and handle all correspondences for OneBILH inboxes and support channels within prescribed timeframes.
• Communicate professionally with questions to training team.
• Maintain accurate training records within the LMS.
• Manage training team ticket queues.
• Serve as LMS Super User.
• Maintain class schedules and course offerings, adjusting as needed.
• Collaborate with stakeholders to update training repositories.
• Monitor class registrations and instructor assignments.

Skills

Time management

Organizational skills

Customer service

Communication skills

Cross-functional collaboration

Microsoft Office

Education

Associate’s degree or equivalent experience

Tools

LMS

ServiceNow

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The IT Training Administrator is responsible for supporting all facets of BILH Enterprise education. The Training Admin team supports all day-to-day logistics and administrative support related to the delivery of training including the upkeep of the BILH Learning Management System. The Training Admin will work closely with and serve as a liaison between all end user groups to ensure accessibility and enrollment of role-specific training.

Job Description

Essential Duties & Responsibilities including but not limited to:

• Receives and handles all correspondences and interactions for OneBILH shared inboxes and support channels within prescribed timeframes and with appropriate attention to detail.
• Communicates in a timely and professional manner to those with questions that are posed to the training team.
• Maintain accurate training records within the LMS.
• Manage training team-owned ticket queues.
• Serve as LMS Super User.
• Accurately maintain class schedules and course offerings including adjusting schedules and assignments to accommodate departmental needs and forecasted hiring volume.
• Collaborate with stakeholders to maintain and update training repositories.
• Monitor class registration to ensure appropriateness of instructor assignment, capacity, and support.
• Maintains working knowledge of available support avenues and resources and is able to convey these to system end users.
• Rotate between assigned tasks, shifting priorities as needed based on direction from leadership.
• Produce and distribute eLearning materials, collaborating closely with instructional designers to develop and validate content.
• Other duties and responsibilities as assigned.

Minimum Qualifications

Education: Associate’s degree or equivalent experience

Licensure, Certification & Registration: None

Experience: 1 – 3 years schedule and training management or comparable logistics experience. Strong customer service and organizational skills.

Skills, Knowledge & Abilities

• Ability to work proactively and independently, using strong time management, planning and organizational skills.
• Highly customer service driven and team oriented.
• Ability to use effective listening and communication skills, both written and verbal.
• Ability to engage and collaborate cross-functionally with peers, end users and other business partners.
• Solid computer skills include but are not limited to the use of Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and information/file storage solutions. - Strong organizational, data gathering, reporting and analysis skills.
• Logical and detail-oriented approach to work.
• General clerical/administrative skills and ability

Preferred Qualifications & Skills

• Coordination of virtual instructor-led training
• ServiceNow ticket management experience preferred
• Knowledge handling any Learning Management System, preference to LMS in a healthcare setting

Dept/Unit-Specific Skills

• Maintain strict adherence to the BILH Confidentiality policy.
• Incorporates BILH Standards of Behavior and Guiding Principles into daily activities. Comply with all BILH Policies
• Maintain courteous and effective interactions with colleagues and patients.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Provides training and mentoring to other team and/or department members.
• Solution focused. Offer up solutions when issues are raised. Looks to create wins wherever possible.
• Assumes positive intent when issues arise
• Patient and employee focused.
• A desire to partner with employees on site when needed.
• Treats colleagues with respect at all times.

Pay Range

$29.00 - $40.00

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled