Trainer job at First Due in US National

First Due; United States; Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive pay

Medical

Dental & Vision coverage

FSA/HSA

401(k)

Flexible PTO

Fully remote workplace

Technology stipend

Advancement opportunities

Job summary

First Due is seeking a tech-savvy Trainer with firefighting/EMS experience to deliver engaging online and in-person product training for public safety agencies. You will develop training content covering First Due’s software suite and ensure customers receive top-tier instruction and resources.

You will build strong relationships, manage multiple training programs, and contribute to a growing client community.

Qualifications

• +5 years of firefighting/EMS experience.
• Excellent written and verbal communication skills.
• Experience in adult learning environments.
• Ability to collaborate effectively in a remote team.
• Project management experience.
• Demonstrated leadership abilities.
• Experience creating knowledge base articles, release notes, and training content.

Responsibilities

• Deliver online and in-person training with a focus on First Due’s software suite.
• Develop training content including planning, writing, recording and sharing materials.
• Collaborate with customers to maximize product adoption and satisfaction.
• Create knowledge base articles, release notes, and training videos.
• Serve as a subject matter expert for internal and external customers.
• Nurture long-term relationships with customers and identify gaps in knowledge.
• Travel up to 30% to deliver in-person training.

Skills

Firefighting/EMS experience

Excellent communication

Adult learning

Remote collaboration

Project management

Leadership

Content/documentation

Customer service

Job description

Trainer

Remote - US Only

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Department: Advisory Services

Reports To: Director of Advisory Services

Position Type: Full-Time

Salary: $80,000

Job Summary:

First Due is seeking a tech-savvy individual with firefighting/EMS experience to deliver highly engaging online and in-person product training to our expanding list of leading public safety agencies. As a First Due Trainer, you will also be responsible for developing training content. This includes planning, producing, writing, recording, and sharing training content covering First Due’s full suite of software products. Your goals will be to ensure the public safety agencies we work with receive superior product training and have access to a wide range of training content.

You are passionate about how technology can make crews and communities safer. You thrive when developing strong and lasting relationships and are motivated by delivering exceptional customer service. Your organizational skills enable you to stay on top of a rapidly growing community of clients and an ever-evolving product.

Key Responsibilities:

• Delivering exceptional customer service during all interactions with customers, both internal and external.
• Conducting online and in-person training.
• Collaborating with customers to maximize their success with First Due’s products.
• Considering the unique needs of each customer by delivering intellectually stimulating instruction.
• Identifying and mitigating gaps in customer knowledge.
• Nurturing long-term relationships with our customers.
• Creating knowledge base articles, release notes, training videos and other instructional content.
• Serving as a subject matter expert for internal and external customers.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

Qualifications:

• +5 years of firefighting/EMS experience.
• Technical experience managing or implementing software platforms within your fire department.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Experience in adult learning environments.
• Self-directed with strong organizational and time-management abilities.
• Ability to contribute and collaborate as member of a remote-based team.
• Project management experience.
• Demonstrated strong leadership abilities.
• A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues.
• Experience creating knowledge base articles, release notes, video-based training, and other instructional content.
• Ability to build positive and effective work relationships with customers, co-workers, vendors, and others.
• Ability to travel 30% of the time to deliver in-person customer training.

For US-based Roles

All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment

Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process.

Working at First Due

• competitive pay
• medical
• dental, and vision coverage
• FSA/HSA
• 401(k)
• flexible PTO
• a fully remote workplace
• a technology stipend
• opportunities for advancement
• other benefits and perks

Including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart.

If you are a resident of a state requiring wage transparency, please reach out to [e-mail] a reasonable estimate of annual base compensation and any eligible incentive compensation.The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities.This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.