Trainer, Customer Success

Butler/Till, Inc.; United States; Teletrabalho; USD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ESOP (employee stock ownership plan)

Annual bonus

Paid parental leave

Full benefits package

Resumo da oferta

Butler/Till is a results-driven marketing agency known for collaborative client experiences. The Trainer, Customer Success leads hands-on workshops and coaching to improve campaign results, onboarding and enablement systems, and client satisfaction across digital marketing, customer service, and consultative sales.

You will design onboarding programs, facilitate ongoing capability building in SEO, paid search, and social/content, and coach client-facing teams to articulate strategy and actions,

Qualificações

• 10+ years designing and delivering in-person, online, and hybrid training for client-facing roles in digital marketing or sales.
• Strong communication/coaching skills: active listening, storytelling, and client-ready presentations.

Responsabilidades

• Design and deliver hands-on workshops and coaching to improve campaign results and client experience.
• Develop onboarding programs and learning paths for new employees.
• Build and continually improve onboarding system end-to-end—sequencing live and asynchronous learning, coordinating SMEs and team leads, creating assessments and job aids, and identifying curriculum gaps.
• Create assessments and job aids; manage learning resources; identify curriculum gaps.

Conhecimentos

Training design & delivery

Communication & coaching

Active listening

Storytelling

LMS proficiency

Ferramentas

LMS proficiency

Descrição da oferta de emprego

Butler/Tillisaresults-drivenmarketingagencyofferingdeeplycollaborativeclientexperiences,proprietarytechnology,andworld-classpartnerships.AtButler/Till,wetakeimmenseprideinourindependent,women-ownedandledstatus,ourunwaveringcommitmenttoapurpose-drivenapproach,andouruniquestructureasa100%employee-ownedcompany(ESOP).

SUMMARY

The Trainer, Customer Success is a high- impact position focused on turning performance data into practical learning. The role designs and delivers hands-on workshops and coaching that improve campaign results, enhance the client experience, and increase pipeline conversion through close partnership with Marketing, Sales, and Client Success.

Thisroleisdesignedforindividualswithexperiencebuildinglearningpaths,onboardingnewemployees,measuringimpact,andenablingteamgrowththroughtraining.Morearchitectthanpresenter,theTrainerownstheonboardingandenablementsystemendtoend—buildingandcontinuallyimprovingit,sequencingliveandasynchronouslearning,coordinatingSMEsandteamleads,creatingassessmentsandjobaids,managinglearningresources,andidentifyingownershipandcurriculumgaps.

The Trainer builds the skills, confidence, and consistent behaviors of the Client Success team across digital marketing, customer service, and consultative sales. They design and deliver role-specific onboarding programs, facilitate ongoing capability building in SEO, paid search, and social/content, and coach client-facing teams to speak credibly about strategy, performance, and next-best actions—accelerating ramp time and increasing client satisfaction.

KEYOUTCOMES&RESPONSIBILITIES

KeyOutcome:EffectiveKnowledgeTransfer

KeyResponsibilities:

• Curate and govern the learning library—recordings, job aids, workshops, assessments, system guides, call examples, and source-of-truth locations—maintaining versioned documentation with clear owners and last-updated dates, and partnering with account, channel, and subject-matter owners to refresh outdated content (e.g., training decks, talk tracks, phone scenarios).
• Design learning materials: Prepare training manuals, e-learning modules, assessments, job aids, system guides, and other instructional resources.
• Facilitateworkshops:Leadinteractivesessionsthatpromoteknowlegeretentionandpracticalapplication.
• Evaluateeffectiveness:Usefeedback,assessments,andperformancemetricstomeasuretrainingimpactandmakeimprovements.
• Stay up to date on industry trends, adult learning principles, and new training-delivery technologies; leverage AI and emerging technologies to improve learning design, content development, and operational efficiency while maintaining accountability for accuracy, relevance, learner experience, and business outcomes.
• Own,build,andcontinuallyimprovetheonboardingsystem:sequenceliveandasynchronouslearning,coordinateSMEsandteamleads,andidentifyownershipandcurriculumgapstoensureclarity,accountability,andprogresstracking.

KeyResponsibilities:

• Collaboratewithteammemberstoenhancetheoveralltrainingstrategyandimplementnewtrainingtechnologies.

KeyOutcome:ConsistentReadiness

KeyResponsibilities:

• Develop and deliver continuing professional development: Create engaging in-person and virtual training programs on topics such as leadership, compliance, technical skills, and soft skills.
• Incorporateprogram-specificonboardingtouchpointsafterinitialonboardingsessions.
• Partner with Talent, Learning and Development, Client Success leadership, team leads, subject-matter experts, systems owners, and operational stakeholders to align learning priorities, assign content ownership, secure resources, and support sustainable delivery—speaking each function’s language (e.g., account management, Paid Search, HubSpot) to embed learning in teams’ real workflows.
• Partner with Client Success leadership to define enablement metrics and dashboards; standardize reporting to inform coaching and leadership decisions.

OtherResponsibilities:

• Additionalaccountabilitiesandtasksmaybeassignedbyleadershipormanagementtosupportoverallteamandagencysuccess.
• Additional travel will be expected, including quarterly trainings, key or critical meetings and events, and regular visits to the agency headquarters.

QUALIFICATIONS

Required

• 10+ years designing and delivering in-person, online, and hybrid training for client-facing roles in digital marketing or sales (SEO, Paid Search, social/content).
• Strongcommunication/coachingskills:activelistening,storytelling,andclient-readypresentationskills.

Preferred

• Proficiencyinlearningmanagementsystems(LMS)andvirtualtrainingtools.

CORECOMPETENCIES

• COLLABORATIVE:workingwithteamsandacrosstheorganizationwithease
• OWNERAGILITY:abletocontinuouslylearnandquicklyadapttochangingcircumstance
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
• DISCIPLINED:Thinks,plans,andprioritizesworkonanongoingbasis,plansandalignswithkeyteammembersbeforeacting

TravelRequirements

Allemployees,regardlessofroleorgeographiclocation,arerequiredtotraveltoRochesterduringtheirinitialonboardingperiod(ideallywithinthefirst4weeksofemployment)andannuallyfortheShareholder’sSummitheldinJune.

WORKENVIRONMENT&PHYSICALDEMANDS

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (i.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.

CommitmenttoDiversity,Equity,InclusionandBelonging

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

EEODISCLAIMER

Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

COMPENSATION

Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $70,000-$100,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

This is just one component of Butler/Till’s total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.