Traffic Operations Agent - Bush

City-of-Houston,-T; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Houston seeks a Landside Traffic Controller to manage vehicular and pedestrian traffic around terminals and roadways, ensuring safety and efficiency for passengers and staff.

The role requires shift work, potential weekends and holidays, and responsibilities include enforcing regulations, assisting customers, and maintaining incident reports. A valid Texas driver’s license and badge access eligibility are required.

Qualifications

• Associate degree in aviation management or related field.
• Six months of experience in airport operations, airport security, airport safety and/or customer service.
• Valid Class C Texas Driver’s license; must meet badge access requirements within 6 months of hire.

Responsibilities

• Monitors curb zones for safe traffic flow and enforces regulations.
• Assists passengers and guests; answers questions and resolves issues.
• Addresses calls for assistance and deescalates situations as needed.
• Completes daily reports/logs of activities during shifts.
• Supports operations during emergencies, outages, and construction-related closures.

Skills

Customer service

Communication

Safety awareness

Education

Associate degree in aviation management

Tools

Microsoft Office

Job description

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: George Bush Intercontinental Airport/ Terminal Operations

Workdays & Hours: *Shift work, rotating schedule, weekend/holidays (*subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS:

Under general supervision, performs traffic control and monitors vehicular traffic flow and curb zones at terminals and on roadways to maintain a safe and efficient Landside airport environment for passengers, guests and airport personnel.

RESPONSIBILITIES:

• Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations and issues citations.
• Monitors passenger and guest access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.
• Provides customer service while performing duties. Assists airport customers by answering questions and resolving issues.
• Responds to calls for assistance by customers and the Integrated Coordination Center (ICC) in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.
• In accordance with CFR 1542, which covers airport security and safety, notifies supervisor of any unsafe conditions, violations and/or discrepancies at landside facilities and terminals. May monitor security access points, challenge airport badges, conduct periodic and random checks, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives.
• Completes daily reports/logs of all activities (i.e. ticket and permit sales, taxi/vehicle activity, etc.) conducted during a shift.
• Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.
• May suggest improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.
• Contributes to the team by performing other duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions.

EDUCATION:

Requires an Associate’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.

EXPERIENCE:

Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field are required.

Directly related experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.

LICENSES/CLEARANCES:

Requires a valid Class C Texas Driver’s license and compliance with the City of Houston’s policy on driving.

Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date.

Preference will be given to applicant with direct related experience in operations, budget management and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus. Excellent customer service skills highly desirable. The ability to create and write safety reports a plus. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communication with customers a plus. Proficient in Microsoft Office Suite.

***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classifications.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.