Traffic Monitoring Operator I - 2nd Shift

AECOM; Indianapolis (IN); On-site; USD 22,000 - 33,000; Part time

Job summary

AECOM is seeking a Traffic Monitoring Operator I for a part-time, variable schedule in Indianapolis, IN. The role focuses on monitoring incidents, disseminating information, and coordinating with INDOT and responders in a fast-paced environment.

You will monitor CCTV, input events into REM/CARS, and communicate across agencies to ensure accurate, timely traffic information is provided to the public.

Qualifications

• High school diploma or equivalent is required.
• Ability to synthesize information from multiple inputs, including road sensor data, radios, CCTV, and databases.
• Knowledge of Indiana roadways.
• Ability to work calmly and accurately under intense pressure.
• Able to multitask under intense pressure.
• Able to communicate across various levels of management.
• Knowledge of personal computers and software.
• Ability and flexibility to work a variety of shifts.

Responsibilities

• Disseminate information verbally and electronically about active incidents to INDOT’s Hoosier Helper Freeway Service Patrol.
• Monitor CCTV traffic cameras and radio communications with INDOT personnel and responders.
• Input data into REM and CARS databases for incidents and construction activities.
• Assess data from sensors and cameras to identify incidents and provide timely updates.
• Prepare information for dissemination to motorists and coordinate with agencies.

Skills

Multitask under pressure

Communicate across levels

Knowledge of Indiana roadways

Synthesize information from inputs

PCs and software

Adaptable to shifts

Education

High school diploma or equivalent

Job description

Traffic Monitoring Operator I - 2nd Shift

• State/Province: Indiana
• Business Group: DCS
• Legal Entity: AECOM Field Services LLC
• Business Line: Transportation
• Work Location Model: Sur place
• Primary Location: US- Indianapolis, IN - 8620 East 21s

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. This is part-time variable position, typically three eight hour shifts per week. The applicant can establish a career in operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but not limited to, monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.

Operators are responsible for the quality, accuracy and timeliness of all information disseminated. Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed, provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.

Operators assist the general public by correctly inputting data into INDOT’s Roadway Events Manager (REM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications. Review all events, signs, and traveler information for accuracy. Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies. Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoringpublic.

• High school diploma or equivalent is required
• Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases
• Knowledge of or ability to learn Indiana roadways
• Ability to work calmly and accurately under intense pressure
• Able to multitask under intense pressure
• Able to communicate across various levels of management
• Knowledge of personal computers and software
• Ability and Flexibility to work a variety of shifts

Preferred Qualifications:

• Previous experience as a transportation Traffic Management Center Operator/Dispatcher a plus, but not a requirement
• Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases.
• Knowledge of personal computers and software.
• Knowledge of or ability to learn Indiana roadways.
• Ability to work calmly and accurately under intense pressure
• Able to multitask under intense pressure
• Able to communicate across various levels of management
• Sponsorship opportunities for US Employment Authorization is not available for this position.
• Relocation Benefits are not available for this position.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.