Traffic Coordinator- Dispatcher

Ace Hardware Corporation; La Crosse (WI); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Health Coverage

401(k) Matching

Tuition Reimbursement

Employee Discounts

Job summary

Ace Hardware Corporation is seeking a Traffic Dispatcher in Wisconsin to manage driver dispatch, ensure compliance with hours-of-service, and optimize daily routes. The role requires strong computer skills, customer service experience, and the ability to work in a combined warehouse/office setting.

Key duties include coordinating driver schedules, handling documentation, and maintaining accurate transportation records.

Qualifications

• High School Diploma or equivalent required.
• Excellent computer skills and communication abilities.
• Experience with AS400, WMS and SAP preferred.
• Customer service experience and professional phone presence.
• Ability to work in a warehouse/office environment.

Responsibilities

• Dispatch drivers via phone, email, and in person, aligning with operations.
• Verify drivers’ next-day duties considering work performed and regulations.
• Audit and update TMS times and carrier tenders before 5 PM daily.
• Resolve ELD issues and support HOS compliance.
• Plan work assignments and equipment utilization.
• Track and locate equipment and schedule repairs.
• Support daily route planning and respond to emergencies.

Skills

Safety champion

Active teamwork

Excellent phone skills

Customer service

Problem solving

Independent work

Education

High School Diploma or equivalent

Tools

AS400

WMS

SAP

MS Excel

MS Word

MS Outlook

Job description

Compensation Details:

Starting pay range of $21.50 per hour

Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Weekly Pay
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay).
• Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire.
• Up to 48 hours of paid sick time, or in accordance with applicable state law.
• You will receive up to 9 holidays per year, depending on the month of hire.
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
• Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation.
• Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position.
• Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters.
• Tuition Reimbursement Program
• Employee Recognition Program
• Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
• Adoption cost reimbursement
• * Benefits are provided in compliance with applicable plans and policies.

Job Description:

Traffic Dispatcher Monday-Thursday 7:00am- 4:30pm; Friday 7:00am-12:00pm

What You’ll Do

• Dispatch drivers (Phone, email, in-person) to align with Extra board and length-of-service procedures.
• Verify all drivers can perform next day’s duties based on work performed today and HOS limitations.
• Audit/Update TMS times and carrier tenders prior to 5 PM the day before store delivery.
• Correct ELD issues and support HOS compliance.
• Plan work assignments and equipment utilization.
• Track and locate equipment.
• Schedule and organize the day’s repairs, pm schedules, and services.
• Support daily route planning.
• Respond to emergencies and dispatch personnel/vehicles.
• Ensure loads are closed in TMS.
• Help manage Track My Truck and Four Kites tracking accuracy.
• Handle/communicate delivery time changes with retailers.
• Prepare transportation paperwork for drivers, routes, and backhaul.
• Assign route for Ace Fleet Drivers Maintain Daily/Weekly reports Interact with Ace Retailers providing information and services Serve as point of contact for the Drivers
• Various other administrative duties, including Ace Retailer packing list and BOLs

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members.

This is our number one priority, and we will support programs and initiatives that focus on this commitment.

It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world class safety organization.

What you need to succeed:

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
• Be an active participant in contributing to a successful safety culture in the facility.
• High School Diploma or equivalent
• Excellent computer skills.
• Experience with Microsoft Word, Excel and Outlook required.
• Experience with AS400, WMS, and SAP preferred.
• Customer service experience.
• Excellent phone skills including professional phone presence.
• Excellent writing ability.
• Expert problem solving skills, with ability to interact with customers and follow through quickly with problem resolution.
• Ability to work in warehouse/office environment.
• Flexibility to work earlier or later to complete daily tasks.
• Self-starter who is motivated and works well independently with little supervision.

We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer

Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.