Traffic Control Manager

U-Haul; Toledo (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Full medical coverage

Prescription plans

Dental and vision plans

Tuition Reimbursement Program

Employee Stock Ownership Plan (ESOP)

401(k) savings plan

Life insurance

Gym Reimbursement Program

Paid holidays, vacation and sick days

Virtual doctor visits

Mindset App Program

Discounts on hotels and more

Financial wellness programs

Job summary

U-Haul is seeking a Traffic Control Manager to lead equipment distribution and reservation operations in a dynamic market. You will manage a team, analyze demand, and coordinate truck, trailer, and U-Box distribution to meet customer needs.

The role emphasizes data-driven decisions, cross-functional collaboration, and delivering exceptional service. The ideal candidate has strong management experience, analytical skills, and excellent communication.

Qualifications

• Proven management and team-building experience (2 years minimum).
• Customer service-oriented with an analytical mind.
• Excellent communication, listener, interpersonal, leadership, coaching and conflict-resolution skills.
• Proficiency in office etiquette that helps support and maintain regional Traffic Department standards.

Responsibilities

• Provide reservation management and distribute trucks, trailers, towing and U-Box storage to meet customer demand.
• Coordinate the placement of reservations and equipment based on demand and productivity.
• Analyze data and formulate strategies that balance equipment within the market.
• Collaborate with rate analysts to balance inventory and maximize service to customers.
• Hire, mentor and lead a team of reservation managers supporting the distribution strategy and customer service.

Skills

Management

Team building

Customer service

Analytical thinking

Communication

Leadership

Coaching

Conflict resolution

Data analysis

Reservation management

Education

High school diploma or equivalent

Job description

If you enjoy building a team and relationships in a fast-paced work environment where each day is different, energetic and dynamic, then consider becoming a U-Haul Traffic Control Manager. In this role, you will handle the distribution of U-Haul equipment in your assigned market that generates an average of $15 million a year in gross revenue. Traffic Managers implement strategies by analyzing data to create a distribution plan that helps meet customer demand and future migration trends by creating inventory availability. Traffic Managers support field team members, U-Haul dealerships and customers while also managing a team of Reservation Manager Agents who help customers with their reservations. You will work through various reports that support effective equipment distribution, accurate inventory reporting and reservation management.

U-Haul Offers

• Full medical coverage, if eligible
• Prescription plans, if eligible
• Dental and vision plans
• Registered Dietitian Program, if eligible
• Gym Reimbursement Program
• Weight Watchers, if eligible
• Virtual doctor visits
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• Business-travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days, if eligible
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident coverage
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels and more
• LifeLock identity theft protection
• Savvy consumer-wellness programs - from health-care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union membership

Traffic Control Manager Responsibilities

• Help provide certainty to customers, field team members and U-Haul dealerships through reservation management and the distribution of U-Haul trucks, trailers, towing and U-Box portable storage.
• Coordinate the placement of reservations and equipment based on customer demand and equipment productivity.
• Analyze data and formulate strategies that help balance equipment within your market.
• Work with rate analysts at U-Haul corporate offices and other traffic control managers on balancing inventory to help increase gross revenue managing equipment pricing that will maximize the servicing of more customers
• Hire, mentor and lead a team of reservation managers that support your markets' distribution strategy while providing outstanding customer service and problem-solving abilities to customers U-Haul dealerships and field team members.

Skills And Qualifications

• High school diploma or equivalent
• Management and team-building experience (2 years minimum)
• Customer service-oriented with an analytical mind
• Excellent communication, listener, interpersonal, leadership, coaching and conflict-resolution skills
• Proficiency in office etiquette that helps support and maintain regional Traffic Department standards