Traffic Control Manager

Uhaul; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision plans

401(k) savings plan

Life insurance

ESOP

Paid holidays

Job summary

U-Haul is seeking a Traffic Control Manager in Jacksonville, FL to lead reservation management and equipment distribution across the market. You will coordinate truck and storage allocations, analyze demand, and partner with analytics to balance inventory and maximize revenue.

The role requires strong leadership, data-driven decision making, and a commitment to customer service in a fast-paced environment. On-site position with comprehensive U-Haul benefits.

Qualifications

• High school diploma or equivalent.
• Management and team-building experience (2 years minimum).
• Customer service-oriented with an analytical mind.
• Excellent communication, listener, interpersonal, leadership, coaching and conflict-resolution skills.
• Proficiency in office etiquette that helps support and maintain regional Traffic Department standards.

Responsibilities

• Help provide certainty to customers, field team members and U-Haul dealerships through reservation management and the distribution of U-Haul trucks, trailers, towing and U-Box portable storage.
• Coordinate the placement of reservations and equipment based on customer demand and equipment productivity.
• Analyze data and formulate strategies that help balance equipment within your market.
• Lead and mentor a team of reservation managers that support your market's distribution strategy while providing outstanding customer service.

Skills

Management

Team-building

Customer service

Communication

Analytical mindset

Conflict resolution

Office etiquette

Education

High school diploma or equivalent

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:
7052 103rd Street, Jacksonville, Florida 32210 United States of America

If you enjoy building a team and relationships in a fast-paced work environment where each day is different, energetic and dynamic, then consider becoming a U-Haul Traffic Control Manager. In this role, you will handle the distribution of U-Haul equipment in your assigned market that generates an average of $15 million a year in gross revenue. Traffic Managers implement strategies by analyzing data to create a distribution plan that helps meet customer demand and future migration trends by creating inventory availability. Traffic Managers support field team members, U-Haul dealerships and customers while also managing a team of Reservation Manager Agents who help customers with their reservations. You will work through various reports that support effective equipment distribution, accurate inventory reporting and reservation management.

U-Haul Offers:

• Full medical coverage, if eligible


• Prescription plans, if eligible


• Dental and vision plans


• Registered Dietitian Program, if eligible


• Gym Reimbursement Program


• Weight Watchers, if eligible


• Virtual doctor visits


• Career stability


• Opportunities for advancement


• Valuable on-the-job training


• Tuition Reimbursement Program


• Free online courses for personal and professional development at U-Haul University®


• Business-travel insurance


• You Matter Employee Assistance Program


• Paid holidays, vacation and sick days, if eligible


• Employee Stock Ownership Plan (ESOP)


• 401(k) savings plan


• Life insurance


• Critical illness/group accident coverage


• 24-hour physician available for kids


• MetLaw Legal Program


• MetLife auto and home insurance


• Mindset App Program


• Discounts on cell phone plans, hotels and more


• LifeLock identity theft protection


• Savvy consumer-wellness programs - from health-care tips to financial wellness


• Dave Ramsey's SmartDollar Program


• U-Haul Federal Credit Union membership

Traffic Control Manager Responsibilities:

• Help provide certainty to customers, field team members and U-Haul dealerships through reservation management and the distribution of U-Haul trucks, trailers, towing and U-Box portable storage.


• Coordinate the placement of reservations and equipment based on customer demand and equipment productivity.


• Analyze data and formulate strategies that help balance equipment within your market.


• Work with rate analysts at U-Haul corporate offices and other traffic control managers on balancing inventory to help increase gross revenue managing equipment pricing that will maximize the servicing of more customers


• Hire, mentor and lead a team of reservation managers that support your markets' distribution strategy while providing outstanding customer service and problem-solving abilities to customers U-Haul dealerships and field team members.

Skills and Qualifications:

• High school diploma or equivalent


• Management and team-building experience (2 years minimum)


• Customer service-oriented with an analytical mind


• Excellent communication, listener, interpersonal, leadership, coaching and conflict-resolution skills


• Proficiency in office etiquette that helps support and maintain regional Traffic Department standards

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.