Trading Support Analyst (VN3038)

Rex Technologies GmbH; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Marex is a global financial services platform delivering liquidity and access to major markets. A Trading Systems Support Analyst is the first contact for trading applications, handling user setups, market data, and exchange connections while collaborating with tech and business teams.

The role requires knowledge of front-end systems, exchange connectivity, and strong compliance discipline, with shifts covering standard U.S. business hours and occasional extended coverage.

Qualifications

• 2+ years of front end systems and admin tools experience.
• Experience with global exchanges (ICE, CME, Eurex) is preferred.
• Knowledge of FIX messaging and API onboarding is a plus.

Responsibilities

• Provide first/second line support for all global trading platforms.
• Handle user/account administration and risk-limited access.
• Assist in outage management for client trades and liaison with tech.
• Support process reviews and automation opportunities where possible.
• Maintain compliance with regulatory requirements and internal policies.
• Cover shift hours typically 7:00am–5:30pm with occasional extended hours.

Skills

Curiosity

Strategic collaboration

Insight and agility

Operational risk awareness

Integrity and ethics

Tools

Fidessa

TT

Stellar

CQG

WebIce

CME Direct

Job description

Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 35 offices around the globe, and over 2,300 dedicated people enabling access to exchanges and technology-powered services. For more information visit www.marex.com

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

Role Summary

A Trading Systems Support Analyst is a part of the Marex Trade Support team and is the first line of contact for all trading applications (approximately 24 total), Portfolio and TPS. This role is responsible for managing user and account setups, change/addition/deletion requests, Portfolio setups, market data reporting, exchange connections, exchange access setups, assisting in audit reporting, trouble shooting and anything additional that may arise and is required. A Trading Systems Support Analyst is the hands-on and first connection between clients, brokers and Marex for all trading needs.

Responsibilities

• Provide first and second line support for all global trading platforms to both Marex’s internal and external client base.
• Handle user and account administration to include limits adjustments upon Risk team approval.
• Help with system outage management for client trades.
• Liaise between technology department and other business groups to communicate changes.
• Assist with ongoing review of manual processes, including reporting to identify improvements and automation opportunities, etc.
• Must be comfortable with shift coverage generally between 7:00am and 5:30pm (to cover 8.5 hours) Monday through Friday; with occasional needs to evening, weekend, and holiday coverage.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• Ensuring compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with Marex’s Code of Conduct
• Carrying out regulatory activities under the Marex Financial and MSIL trading books.
• Liaising with clients in US; clients include banks, hedge funds, market makers, fund managers, institutional, trading houses and other trading boutiques.
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• To report any breaches of policy to Compliance and/ or your supervisor as required.
• To escalate risk events immediately.
• To provide input to risk management processes, as required.

The Company may require you to carry out other duties from time to time.

Competencies, Skills and Experience

• Minimum of 2 years’ experience working with front end systems and admin tools including Fidessa, TT, Stellar, CQG, WebIce, CME Direct and various other ISVs
• Minimum of 2 years’ experience dealing Global exchanges such as ICE, CME, Eurex, etc.
• Minimum of 1 years’ experience in Exchange connectivity for global derivatives, commodity, cash, and equity markets
• Minimum of 1 years’ experience of client onboarding for both Fix and bespoke API protocols
• Excellent working knowledge of database queries and Excel for Compliance audits and management reporting
• Working knowledge of FIX Messaging Protocol with a minimum of six months hands on experience
• Demonstrates curiosity
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Company Values

Acting as a role model for the values of the Company:

Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment f