Trader Support Specialist

VirtualVocations; Remote; USD 40,000 - 55,000; Full time

Job summary

A remote job service provider is seeking a Trader Support Specialist to enhance user satisfaction while supporting traders through various channels. This role requires managing interactions until resolution, utilizing technical skills for trading platforms, and contributing to the improvement of trader-focused resources. Candidates should have a bachelor's degree or comparable experience, along with a minimum of one year in customer support and familiarity with CRM tools. Comfort with remote work and high-speed internet connectivity is essential.

Qualifications

• High-speed internet access is mandatory.
• Typing at a minimum of 30 words per minute.
• Experience in a customer contact role for at least one year.

Responsibilities

• Manage trader interactions through support channels.
• Utilize technical skills for trading platforms.
• Improve trader-focused resources and contribute to team goals.

Skills

Customer Service Skills

Technical Skills

Typing Speed

Remote Work Comfort

Education

Bachelor's Degree or Comparable Professional Experience

Tools

CRM Tools

Job description

A company is looking for a Trader Support Specialist who will enhance user satisfaction and support traders effectively.

Key Responsibilities

• Manage trader interactions through various support channels until resolution
• Utilize technical skills to master trading platforms and internal tools
• Participate in improving trader-focused resources and contribute to team goals

Required Qualifications

• Access to high-speed internet
• Ability to type a minimum of 30 WPM
• Bachelor's degree or comparable professional experience preferred
• Minimum of one year experience in a customer contact position
• Familiarity with CRM tools and comfort with remote work