Trade Support Operations Associate

Stifel Financial Corp.; St. Louis (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

Stifel Financial Corp. in St.

Louis seeks a Trade Support Operations Associate to reconcile and balance fixed income transactions using Excel, collaborate with teams, branches, and trading desks, and provide top-tier service under supervision. You will perform daily reconciliation of municipal and corporate bonds, treasuries, and other fixed-income items, identify trade breaks, and help with cancels, rebills, and corrections.

Qualifications

• Provide phone support with high level of service.
• Answer industry questions and gatekeep Stifel information.
• Identify problems and escalate to leadership.
• Provide timely progress updates to leadership.
• Work collaboratively within a team and with other areas.
• Maintain professional, empathetic communication.
• Daily reconciliation of fixed income trades.
• Identify trade exceptions and resolve with desks.
• Learn cancels, rebills and trade corrections.
• Bill trades as needed.
• Submit accurate open trade item comparisons.

Responsibilities

• Reconcile and balance fixed income transactions daily.
• Collaborate with team, branches, and trading desks to provide high service.
• Identify trade exceptions and resolve breaks before settlement.
• Bill trades manually as instructed by money managers.
• Submit comparisons on open trade items with correct terms.

Skills

Organizational skills

Communication skills

Learning new applications

Financial services knowledge

Testing applications

Education

Bachelor's Degree

High School Diploma

Tools

Microsoft Office

Word

Excel

Thomson One

Salesforce

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

What You'll Be Doing

The Trade Support Operations Associate is responsible for driving departmental results for the ongoing support reconciling and balancing fixed income transactions for the firm by proficiently using Excel spreadsheets. This position will also require collaboration among team members, branch office personnel, and Stifel Trading Desks to provide a high level of service under direct supervision while following established procedures.

What We're Looking For

• Accurately provides phone support with a high level of service while adhering to departmental procedures and guidelines.
• Provides support related to industry-related questions, branch procedures, and research branch inquiries while acting as the company gatekeeper for Stifel information.
• Identifies potential problems or issues and escalates to department leadership if necessary.
• Provides timely updates on the progression of job responsibilities to leadership.
• Demonstrates the ability to work collaboratively within a team and with other areas in the firm.
• Provides the highest quality of service through written and verbal communications while maintaining a positive, empathetic, and professional attitude.
• Daily reconciliation of various fixed-income transactions, including, but not limited to, municipal and corporate bonds, treasuries, agencies, and emerging market bonds.
• Identifies trade exceptions and resolves breaks with trading desks and other broker/dealers' back offices on a timely basis before the settlement date.
• Learns and assists with Cancels and rebills and other trade-related corrections.
• Bill trades manually as instructed by money managers or as required because of automated trade reject.
• Accurately submits comparisons on open trade items by validating correct monies and other terms of the negotiated transaction.

What You'll Bring

• Strong organizational skills with the ability to follow up on open tasks, multitask, prioritize, and manage time effectively.
• Strong communication skills, including phone contact handling and active listening.
• Ability to learn Stifel's applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel's branches.
• Knowledge of financial services applications, systems, terminology, and procedures.
• Sound understanding of Stifel's applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel's Trading Desks
• Ability to assist with testing applications and upgrades as they become available.

Education & Experience

• Minimum Required: High School Diploma with equivalent work experience preferred or Bachelor's Degree.
• Minimum Required: 0-2 years of professional business-related experience.

Systems & Technology

• Microsoft Outlook and Microsoft Office Suite, especially Word and Excel.
• Thomson One, BETA, and Salesforce knowledge is beneficial.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.