Trade Support Associate I

Next Frontier Capital; Newark (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Business Initiative Associate to drive process optimization and transformation within the Loan Trading team.

You will partner with Operations, Technology, Product, and Controls to identify opportunities, translate them into prioritized initiatives, and drive end-to-end execution to improve efficiency, controls, and business impact. This role emphasizes proactive problem-solving, leading change initiatives, and delivering scalable solutions in a fast-paced

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years in syndicated loan operations, business management, process improvement, or related areas.
• Strong analytical and problem-solving abilities with root-cause analysis.
• Experience leading cross-functional projects end-to-end, with planning, milestones and stakeholder communication.

Responsibilities

• Identify process gaps, inefficiencies, and operational risks within Loan Trading Operations and recommend sustainable solutions.
• Lead and support initiatives focused on process optimization, automation, and operational excellence.
• Partner with Technology and Product teams to design, prioritize, and implement strategic enhancements.
• Gather stakeholder feedback to identify pain points and drive continuous improvement initiatives.
• Evaluate operational risks and implement mitigating controls with Control partners.
• Support business resiliency by maintaining continuity and recovery plans.
• Document procedures and ensure alignment with current practices.
• Maintain RBAC governance and policy adherence.
• Monitor progress and drive timely execution of deliverables.
• Promote continuous improvement and operational discipline.

Skills

Analytical thinking

Project execution

Cross-functional collaboration

Documentation & process mapping

Operational risk & controls

RBAC governance

Education

Bachelor's degree or equivalent

Tools

Loan IQ

ClearPar

Job description

Join the Commercial & Investment Bank’sLoan Trading team and help transform operations through innovation, process improvement, and strategic change. Partner across teams to enhance efficiency, strengthen controls, and deliver business impact.

Job description

As a Business Initiative Associate in the Commercial & Investment Bank’s Loan Trading team, you will promote process optimization, business transformation, and operational excellence across Loan Trading. Working closely with Operations, Technology, Product, Controls, and Business Resiliency partners, you will identify opportunities using structured analysis, translate them into clear requirements and prioritized initiatives, and drive end-to-end execution to improve efficiency, strengthen controls, mitigate risk, and support strategic business objectives.

This position is ideal for a proactive professional who enjoys solving complex operational challenges, leading change initiatives, and delivering scalable solutions in a fast-paced environment.

Job responsibilities

• Identify process gaps, inefficiencies, and operational risks within Loan Trading Operations and recommend sustainable solutions.
• Lead and support business initiatives focused on process optimization, automation, and operational excellence.
• Partner with Technology and Product teams to design, prioritize, and implement strategic enhancements.
• Gather stakeholder feedback to identify pain points and drive continuous improvement initiatives.
• Evaluate operational risks and collaborate with Control partners to implement effective mitigating controls.
• Support business resiliency activities by maintaining and enhancing continuity and recovery plans.
• Ensure operational procedures are accurately documented, regularly reviewed, and aligned with current practices.
• Maintain and oversee Role-Based Access Control (RBAC) governance and policy adherence.
• Monitor initiative progress, remove obstacles, and drive timely execution of deliverables.
• Promote a culture of continuous improvement, innovation, and operational discipline.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent professional experience.
• Over three years of expertise in syndicated loan operations, business management, process improvement, project execution, or related disciplines.
• Proficient understanding of syndicated loan processing and familiarity with industry platforms such as Loan IQ and ClearPar.
• Strong analytical and problem-solving abilities, with a proven capacity to identify root causes and deliver effective solutions.
• Demonstrated experience managing multiple priorities and successfully driving initiatives to completion.
• Proven track record of leading cross-functional projects and workstreams end-to-end, including planning, milestone tracking, dependency management, stakeholder communication, and delivery.
• Solid knowledge of operational risk management, controls, and governance practices.
• Effective collaboration skills across Operations, Technology, Product, and Control functions.
• Excellent written and verbal communication skills, with the ability to influence stakeholders at various organizational levels.
• Proficiency in documenting business requirements, procedures, and process workflows, coupled with strong organizational and execution skills.
• Self-starter with a continuous improvement mindset and adaptability in dynamic environments.

Preferred qualifications, capabilities, and skills

• Experience supporting transformation, automation, or strategic business initiatives.
• Familiarity with business resiliency and access governance processes.
• Knowledge of Lean, Six Sigma, Agile, or project management methodologies.
• Ability to leverage data and metrics to drive business decisions and operational improvements.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Drive process improvement and operational excellence in loan trading through innovation, robust controls, and strategic initiatives.