Trade Sales Account Manager

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank); New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

PTO

Volunteer days off

Health benefits

401(k) with match

Paid parental leave

Design services

Furniture discounts

Anniversary merchandise credits

Job summary

Havenly Brands is seeking a Trade Sales Account Manager to grow our trade business across our portfolio of home brands, including Interior Define, The Citizenry, and The Expert. You will be the trusted partner and account owner for design professionals, guiding them through onboarding, education, and purchase support.

You’ll manage a book of trade accounts, drive GMV growth, and engage clients via two days per week onsite at offices or retail locations, while collaborating with internal teams to

Qualifications

• 2–3+ years of sales experience, preferably in B2B or account management.
• Experience with a CRM and using data/analytics to inform outreach.
• Strong written and verbal communication skills and relationship-building.
• Self-starter, organized, and collaborative.
• Able to manage multiple accounts and priorities.
• Interest in home design/interior space is a plus.
• Ability to work in-person with clients at offices/retail locations at least two days per week.

Responsibilities

• Own a portfolio of Trade accounts to drive GMV growth and retention.
• Be the primary contact for design firms through onboarding, education, and purchase support.
• Guide clients through product selection and customization options.
• Develop account strategies to grow the book of business.
• Represent Havenly brands in-person at meetings/events two days per week.
• Maintain a high-quality pipeline and surface opportunities via CRM.

Skills

Sales experience

CRM

HubSpot

Communication

Organization

Relationship-building

In-person meetings

Tools

CRM

HubSpot

Job description

At Havenly Brands, we’re building this generation’s premier destination for all things home. Alongside our award winning Havenly design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Citizenry, Burrow, Inside, and St.Frank. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

Do you thrive on building relationships and helping clients find the products that they love? Havenly Brands is looking for a Trade Sales Account Manager to grow our trade business across our portfolio of home furnishing brands, including Interior Define, The Citizenry, and The Expert. You’ll play a pivotal role growing sales from new and existing interior design professionals — serving as a trusted partner, product expert, and account owner across all owned brands.

What You’ll Own

• A portfolio of high-potential and active Trade accounts, driving GMV growth and customer retention
• The primary point of contact for design firms across the full customer journey — from onboarding and education to purchase support and ongoing account development
• Trade client sourcing and procurement support — guiding clients through product selection, customization options, and purchase execution
• Account-level strategies and tactics to engage your book of business, unlock new deals and opportunities, and build strong, long-term relationships
• Brand representation through in-person client meetings, events, and industry touchpoints — with a minimum expectation of two days per week onsite at offices or local retail locations
• Pipeline activity and account performance tracking using CRM tools to manage your book and surface opportunities

What You’ll Drive

• GMV growth across your account portfolio by identifying and activating opportunities within existing and newly onboarded Trade accounts
• Trade loyalty program engagement — helping design firms unlock richer perks and benefits as they increase spend, and positioning Havenly as their preferred sourcing partner
• Deep expertise across Havenly’s brands, product assortments, and trade program benefits so you can consult confidently and credibly
• A high-quality trade experience by partnering with internal teams to share client feedback and advocate for improvements
• Consistent, organized pipeline management that keeps opportunities moving and relationships warm

What You’ll Bring

• 2–3+ years of sales experience, preferably in B2B or account management
• Experience working with a CRM and using data and analytics to inform outreach and decision-making (HubSpot experience is a plus)
• Strong written and verbal communication skills and a genuine passion for relationship-building
• A self-starter mentality with a positive, collaborative attitude — you’re motivated, organized, and follow through
• Comfort managing multiple accounts and priorities simultaneously
• An eye for design or genuine interest in the home furnishings and interior design industry is a plus
• Ability to work in-person with clients and at local offices or retail locations at least two days per week

About You

• You’re a relationship builder — clients trust you, want to hear from you, and feel well taken care of
• You’re motivated by hitting goals and watching your accounts grow
• You’re organized and detail-oriented — you keep your pipeline clean, your follow-ups timely, and your clients well-informed
• You’re a collaborator: you work well with internal teams and are a strong advocate for your clients’ needs
• You’re curious about the home design space and excited to become a product and brand expert
• You take initiative — you don’t wait to be told; you see what needs to be done and you do it

Compensation

$90,000–$110,000 base + commission

Location

Strong preference to our New York, NY office.

Benefits

includes PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match, and paid parental leave. Additionally, we offer design services, furniture discounts, and anniversary merchandise credits.

Application Deadline

Applications are open through September 30, 2026. This deadline may be extended; if it is, this posting will be updated to reflect the new date.

Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.