Trade Counter Assistant - Windsor

Reece Group; Windsor (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Stable full time employment

Performance based bonuses

Paid annual leave, sick leave, and par

Continuous learning and development

Generous discounts for renovating home

Reece Boost - cashback and discounts

Job summary

Reece Group in Windsor is hiring for a Trade Counter team member who will help plumbers and tradespeople access products for building and renovation projects, while keeping the branch running smoothly.

You will receive on-the-job training, perform quotes in person and over the phone, stock and order pick packing, make deliveries, and upskill through ongoing courses and development programs.

Qualifications

• Previous customer service experience is preferred.
• Willingness to learn and grow with on-the-job training.
• Able to provide accurate product information and quotes.
• Comfortable using new systems and technology.
• Must hold a valid driver’s license; forklift licence is ideal but not essential.

Responsibilities

• Provide customer service and information about products.
• Give quotes in-person and over the phone.
• Perform pick packing and stock control activities.
• Make deliveries to customers using a company vehicle.
• Maintain a safe, organised, and welcoming branch environment.
• Upskill through tailored on-the-job training initiatives.

Skills

Customer service

Communication

Driver's license

Tech-savvy

Tools

Forklift

Job description

About The Opportunity

As part of the Trade Counter team in Windsor, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

No plumbing experience? No Problem.

Skills

We believe skills can be taught. Whether you're new to the industry or looking for your next career opportunity, we’ll set you up for success with:

• Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.
• Access to self-paced online learning modules to help build your skills and confidence throughout your career.
• Ongoing courses and opportunities to try something challenging and unlock a new skill.

Your day-to-day

A Typical Day Involves

• Providing customer service and information about products.
• Providing quotes both in-person and over the phone.
• Undertaking pick packing and stock control activities.
• Make deliveries to customers using a company vehicle.
• Maintaining a safe, organised, and welcoming branch environment.
• Continue upskilling with tailored on-the-job training initiatives.

We’d Love To Hear From You

• We're looking for people with career potential and a growth mindset.
• Previous experience in customer service and enjoys helping people both in person and over the phone.
• Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.
• Tech‑savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence. Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Our Perks And Benefits

• Stable full time employment.
• Performance based bonuses.
• Paid annual leave, sick leave, and parental leave
• Continuous learning and development programs to support your career goals.
• Generous discounts for those looking to renovate their home.
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more.

Reece Group

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.