Trade Ally Manager I

Energy Solutions - USA; United States; Remote; USD 69,000 - 79,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

ESOP

Job summary

Energy Solutions is seeking a Trade Ally Manager I to drive market engagement for energy efficiency programs. You will assist manufacturers, distributors, contractors, and other market actors by providing information, answering inquiries, and supporting outreach efforts.

This role emphasizes outreach activities, issue research, and reporting while following defined engagement plans, with preference for candidates on the East Coast or in EST. Remote workforce with travel as needed.

Qualifications

• High School diploma or equivalent required.
• 2 years of professional experience in customer service, program support, outreach, sales support, or similar role.
• Experience with external stakeholders, customers, contractors, vendors, or trade partners.
• Experience maintaining records and following established processes.
• Ability to execute outreach and engagement activities using established guidance.
• Understanding of customer service, relationship management, or stakeholder support principles.
• Experience using CRM systems, databases, spreadsheets, or other business systems.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with attention to detail.
• Proficiency with Microsoft Office.
• Ability to work independently while seeking guidance as needed.
• Ability to travel regionally 10–40% and occasionally to conferences.

Responsibilities

• Support achievement of participation, engagement, and recruitment goals through proactive outreach and relationship development.
• Execute outreach activities to manufacturers, distributors, contractors, and market actors to support program participation.
• Build and maintain productive relationships with trade allies and market participants to support ongoing engagement.
• Coordinate routine communication and follow-up with trade allies and internal stakeholders.
• Research and document responses to inquiries and route questions to appropriate program staff.
• Support implementation of outreach campaigns and participation initiatives.
• Assist with in-market outreach activities, meetings, trainings, events, and relationship-building.
• Research participation issues and escalate non-routine problems as needed.
• Validate program documentation and submissions for completeness and accuracy.
• Update CRM systems and dashboards to maintain accurate information.
• Prepare and report basic participation metrics and outreach activity data.
• Document stakeholder interactions and program feedback in established systems.

Skills

Customer service

Relationship management

Stakeholder support

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

CRM systems (Salesforce)

Spreadsheets

Databases

Job description

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

Energy Solutions is looking for a Trade Ally Manager I to support market engagement and outreach activities that contribute to energy efficiency program performance. In this role, the Trade Ally Manager I assists manufacturers, distributors, contractors, and other market actors with participation in midstream and market-facing programs by providing information, responding to inquiries, and supporting outreach efforts.

This opportunity is great for someone who enjoys outreach activities, research participation issues, and report on observations as well as following defined engagement plans.

*Preference is for the candidate to be located on the East Coast or in Eastern Standard Time Zone*

Responsibilities include but is not limited to:

• Support achievement of assigned trade ally participation, engagement, and recruitment goals through proactive outreach, relationship development, and ongoing account support
• Execute assigned outreach activities to manufacturers, distributors, contractors, and other market actors to support program participation
• Build and maintain productive working relationships with assigned trade allies, contractors, distributors, manufacturers, and market participants to support ongoing program engagement and participation
• Coordinate routine communication and follow-up activities with trade allies and internal stakeholders
• Research and document responses to trade ally inquiries and route questions to appropriate program staff when needed
• Support implementation of outreach campaigns, engagement activities, and trade ally participation initiatives
• Assist with in-market outreach activities, including local meetings, trainings, events, and relationship-building activities with trade allies and market partners.
• Research participation issues, documentation discrepancies, and submission questions and *escalate* non-routine issues as appropriate
• Validate program documentation, participation records, and required submissions for completeness and accuracy
• Follow established procedures to support resolution of routine participation and process-related issues
• Update CRM systems, outreach records, dashboards, and participation tracking systems to maintain accurate program information
• Prepare and report basic participation metrics, outreach activities, and trade ally engagement information as assigned
• Document stakeholder interactions, participation updates, and program feedback within established systems and tools

Minimum Qualifications:

• High School diploma or equivalent experience
• 2 years of professional experience in customer service, program support, outreach, sales support, administrative operations, or a related role
• Experience working with external stakeholders, customers, contractors, vendors, or trade partners
• Experience maintaining records, tracking activities, and following established processes and procedures
• Ability to execute assigned outreach and engagement activities using established guidance
• Understanding of customer service, relationship management, or stakeholder support principles
• Experience using CRM systems, databases, spreadsheets, or other business systems to maintain records and documentation
• Strong written and verbal communication skills
• Ability to manage multiple tasks simultaneously while maintaining attention to detail
• Proficiency with Microsoft Office applications and related productivity tools
• Ability to work independently on assigned tasks while seeking guidance when needed
• Ability to conduct business travel regionally/locally (between 10-40% depending on program, team) and occasional travel (less than 5%) to conferences and to the west coast

Preferred Qualifications:

• Bachelor’s degree in a related field
• Certifications: Certified Energy Services Professional (CESP – AESP), CRM Platform Certification (e.g., Salesforce or Microsoft Dynamics Fundamentals), or Utility or Program‑Sponsored Trade Ally
• Experience supporting energy efficiency, sustainability, utility, or incentive-based programs
• Familiarity with the HVAC, building envelope, and/or water heater industries
• Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics
• Understanding of trade ally, contractor, distributor, or market-partner engagement practices

The salary range for this role is $69,000-$79,000 based on experience and qualifications.

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre‑tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in six different locations . Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre‑employment testing, or otherwise participating in the employee selection process, please email [e-mail] .

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