TrackWise Support Engineer

TechDigital Group; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology company in Indianapolis is seeking a TrackWise Support Engineer to provide technical support for users and manage configurations within the TrackWise system. Ideal candidates will have 6-10 years of experience, strong knowledge of Quality Management Systems, and proficiency in Java development. You will troubleshoot issues, manage user permissions, and work with cross-functional teams to ensure efficient operations within TrackWise. This role requires excellent communication and problem-solving skills.

Qualifications

• 6-10 years of experience as a TrackWise Support Engineer.
• Strong knowledge of TrackWise QMS.
• Hands-on experience with TrackWise configuration and administration.
• Proficiency in Java development.

Responsibilities

• Provide technical support for TrackWise users.
• Manage user accounts and permissions within TrackWise.
• Implement and maintain TrackWise configurations.
• Support the implementation of QM processes.

Skills

TrackWise Quality Management System (QMS)

Java development

Web administration

Team Access

Crystal Reports

Troubleshooting

Problem-solving

Communication skills

Job description

TrackWise Support Engineer

Primary Responsibilities

• Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
• Perform system monitoring, health checks, and performance tuning.
• Manage user accounts, permissions, and access controls within TrackWise.
• Implement and maintain TrackWise configurations, workflows, and data structures.
• Manage and support TrackWise environments (development, test, production).
• Develop and maintain custom Java-based components and integrations for TrackWise.
• Troubleshoot and resolve Java-related issues within the TrackWise environment.
• Understand and utilize Java APIs for TrackWise integration.
• Manage and maintain the TrackWise web application, including server configuration and deployment.
• Troubleshoot and resolve web application issues.
• Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
• Manage and support Team Access configurations and integrations.
• Create and maintain Team Access reports.
• Understand and apply QM principles and best practices within the TrackWise system.
• Support the implementation and maintenance of QM processes within TrackWise.
• Manage and track support tickets and issues using a ticketing system.
• Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

Required Skills and Experience

• 6-10 years of experience as a TrackWise Support Engineer.
• Strong knowledge of TrackWise Quality Management System (QMS).
• Hands-on experience with TrackWise configuration and administration.
• Proficiency in Java development and troubleshooting.
• Experience with web administration and server management.
• Experience with Team Access and Crystal Reports.
• Strong understanding of Quality Management (QM) principles and best practices.
• Experience with issue management and ticketing systems.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.