Trackside IT Support Engineer

Pratt Miller; Huntersville (NC); On-site; USD 79,000 - 127,000; Full time

Job summary

Pratt Miller, an Oshkosh Company, seeks an on-site NASCAR Track Support Representative to provide trackside support for Pratt Miller software tools and technology initiatives at NASCAR races.

The role emphasizes technical background in computer science/IT with experience on Windows and Linux, plus strong communication and high-pressure performance. Travel to 41 events yearly is required.

Qualifications

• BS or MS in Engineering or Computer Science or equivalent.
• At least 3 years of experience in Information Technology, Systems Support, or Database Administration.

Responsibilities

• Provide on-site technical and user support for Pratt Miller software tools at NASCAR Sprint Cup races (41 events per year).
• Provide expert-level user support for clients as needed.
• Proactively check in with clients to identify support needs.
• Provide first-level support and intermediary communication with higher level support personnel.
• Maintain a trackside library of all current versions of Pratt Miller software toolsets and support materials.
• Assist in production and distribution of weekly reports.

Skills

Interpersonal skills

Customer-focused

Problem solving

Communication

Ability to work under pressure

Team player

Independent learner

Education

BS or MS in Engineering or Computer Science

3+ years IT/Systems Support experience

Tools

Windows

Linux

Networking concepts

Enterprise software deployment

Job description

About Pratt Miller, An Oshkosh Company

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.

The NASCAR Track Support Representative will provide on-site trackside support for Pratt Miller software tools and technology initiatives at NASCAR races. Support will focus on proprietary data acquisition, processing, management, and delivery.

About Pratt Miller, An Oshkosh Company

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.

The NASCAR Track Support Representative will provide on-site trackside support for Pratt Miller software tools and technology initiatives at NASCAR races. Support will focus on proprietary data acquisition, processing, management, and delivery.

The ideal candidate will possess a technical background, preferably in computer science/IT, and have 3 or more years of experience working with both Microsoft Windows and Linux operating systems, and network design and management. Experience development in .NET and python is preferred but not required.

The ideal candidate will have strong interpersonal and communication skills. A positive attitude, and an established ability to operate in high pressure environments is preferred.

Experience in motorsports, specifically NASCAR, is a plus, but not a requirement.

Essential Duties And Responsibilities

• Provide on-site technical and user support for all Pratt & Miller software tools at NASCAR Sprint Cup races (41 events per year); also provide limited support for supported Truck teams at companion events
• Provide expert-level user support for clients as needed
• Proactively check in with clients to identify support needs
• Provide first-level support and intermediary communication with higher level support personnel
• Actively monitor health and performance of competition tools and services
• Provide informal training to end users as needed
• Provide support or assistance for other devices and toolsets which interact with Pratt Miller software
• Report technical issues and user feedback to Pratt Miller software development staff
• Maintain a trackside library of all current versions of Pratt Miller software toolsets and support materials
• Implement and support technology-driven projects for communication, data dissemination, and competitive evaluation initiatives
• Manage and maintain all trackside technology systems (networking, PCs, internet, satellite)
• Receive regular training and updates on Pratt Miller software toolsets utilized in the NASCAR program
• Assist in the production and distribution of weekly reports

Additional Duties And Responsibilities

• Attendance at Pratt & Miller meetings
• Education / training
• Provide feedback on product needs and processes
• Support Pratt Miller initiatives as necessary

Essential Knowledge And Skills

Desired Education

• BS or MS in Engineering or Computer Science or equivalent
• At least 3 years of experience in Information Technology, Systems Support, or Database Administration

Desired Specialized Knowledge And Skills

• Outgoing personality, excellent interpersonal and communication skills, and a customer-focused attitude
• Ability to troubleshoot complex issues and arrive at a practical solution
• Understanding of Microsoft Windows/Windows Server operating systems
• Understanding of Linux operating systems
• Experience with networking concepts (domains, authentication, security groups, maintenance, and networking)
• Background in enterprise-level software deployment and support
• Experience designing and implementing networking infrastructure
• Experience in soldering
• Knowledge of basic (non-line level) electrical systems
• Demonstrated capability to research, understand, and implement new technology
• Ability to work independently but seek additional assistance when required
• Attention to detail and drive for quality
• Strong work ethic
• Team player
• Trackside experience in motorsports, specifically NASCAR

Work Environment/Physical Demands

• Extensive, independent travel and long hours are required (41 events per year)
• Stress may occur periodically
• Requirement to lift 50#
• Requirement to occasionally perform elevated work, or work in an enclosed environment
• Acceptance of operating in an environment with inherent risk.

Pay Range

$79,300.00 - $126,900.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email [e-mail].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be 'U.S. Persons,' as defined in these regulations. Generally, a 'U.S. Person' is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.