Trackside IT Support Engineer

Oshkosh Corporation, Inc.; Huntersville (NC); Sur place; USD 79 000 - 127 000; Plein temps

Résumé du poste

Pratt Miller, an Oshkosh company, seeks a NASCAR Track Support Representative to deliver on-site technical support for Pratt Miller software tools during NASCAR events. The role emphasizes data acquisition, processing, management, and delivery with a strong software background.

The ideal candidate has a BS/MS in Engineering or CS and 3+ years in IT, Windows/Linux, and networking. A high-pressure, customer-focused, communicative team player is preferred.

Qualifications

• BS or MS in Engineering or Computer Science or equivalent.
• At least 3 years of experience in Information Technology, Systems Support, or Database Administration.
• Outgoing personality, excellent interpersonal and communication skills, and a customer-focused attitude.
• Ability to troubleshoot complex issues and arrive at a practical solution.
• Understanding of Microsoft Windows/Windows Server operating systems and Linux operating systems.
• Understanding of Linux operating systems.
• Experience with networking concepts (domains, authentication, security groups, maintenance, and networking).
• Background in enterprise-level software deployment and support.
• Experience designing and implementing networking infrastructure.
• Trackside experience in motorsports, specifically NASCAR.
• Ability to work independently but seek additional assistance when required.
• Attention to detail and drive for quality.
• Strong work ethic
• Team player

Responsabilités

• Provide on-site technical and user support for Pratt Miller software tools at NASCAR Sprint Cup races (41 events per year).
• Also provide limited support for supported Truck teams at companion events.
• Provide expert-level user support for clients as needed.
• Proactively check in with clients to identify support needs.
• Maintain a trackside library of all current versions of Pratt Miller software toolsets and support materials.
• Actively monitor health and performance of competition tools and services
• Provide informal training to end users as needed
• Provide support or assistance for other devices and toolsets which interact with Pratt Miller software
• Report technical issues and user feedback to Pratt Miller software development staff
• Maintain a trackside library of all current versions of Pratt Miller software toolsets and support materials
• Implement and support technology-driven projects for communication, data dissemination, and competitive evaluation initiatives
• Manage and maintain all trackside technology systems (networking, PCs, internet, satellite)
• Receive regular training and updates on Pratt Miller software toolsets utilized in the NASCAR program
• Assist in the production and distribution of weekly reports

Connaissances

Interpersonal skills

Communication skills

Troubleshooting

Customer-focused

Team player

Trackside NASCAR experience

Formation

BS or MS in Engineering or Computer Science

Outils

.NET

Python

Windows OS

Linux OS

Networking concepts

Description du poste

About Pratt Miller, an Oshkosh company

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster. The NASCAR Track Support Representative will provide on-site trackside support for Pratt Miller software tools and technology initiatives at NASCAR races. Support will focus on proprietary data acquisition, processing, management, and delivery. The ideal candidate will possess a technical background, preferably in computer science/IT, and have 3 or more years of experience working with both Microsoft Windows and Linux operating systems, and network design and management. Experience development in .NET and python is preferred but not required. The ideal candidate will have strong interpersonal and communication skills. A positive attitude, and an established ability to operate in high pressure environments is preferred. Experience in motorsports, specifically NASCAR, is a plus, but not a requirement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide on-site technical and user support for all Pratt & Miller software tools at NASCAR Sprint Cup races (41 events per year)
• also provide limited support for supported Truck teams at companion events
• Provide expert-level user support for clients as needed
• Proactively check in with clients to identify support needs
• Provide first-level support and intermediary communication with higher level support personnel
• Actively monitor health and performance of competition tools and services
• Provide informal training to end users as needed
• Provide support or assistance for other devices and toolsets which interact with Pratt Miller software
• Report technical issues and user feedback to Pratt Miller software development staff
• Maintain a trackside library of all current versions of Pratt Miller software toolsets and support materials
• Implement and support technology-driven projects for communication, data dissemination, and competitive evaluation initiatives
• Manage and maintain all trackside technology systems (networking, PCs, internet, satellite)
• Receive regular training and updates on Pratt Miller software toolsets utilized in the NASCAR program
• Assist in the production and distribution of weekly reports

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Attendance at Pratt & Miller meetings
• Education / training
• Provide feedback on product needs and processes
• Support Pratt Miller initiatives as necessary

ESSENTIAL KNOWLEDGE AND SKILLS

• Desired Education BS or MS in Engineering or Computer Science or equivalent
• At least 3 years of experience in Information Technology, Systems Support, or Database Administration
• Desired Specialized Knowledge and Skills
• Outgoing personality, excellent interpersonal and communication skills, and a customer-focused attitude
• Ability to troubleshoot complex issues and arrive at a practical solution
• Understanding of Microsoft Windows/Windows Server operating systems
• Understanding of Linux operating systems
• Experience with networking concepts (domains, authentication, security groups, maintenance, and networking)
• Background in enterprise-level software deployment and support
• Experience designing and implementing networking infrastructure
• Experience in soldering
• Knowledge of basic (non-line level) electrical systems
• Demonstrated capability to research, understand, and implement new technology
• Ability to work independently but seek additional assistance when required
• Attention to detail and drive for quality
• Strong work ethic
• Team player
• Trackside experience in motorsports, specifically NASCAR

Work Environment/Physical Demands

• Extensive, independent travel and long hours are required (41 events per year)
• Stress may occur periodically
• Requirement to lift 50#
• Requirement to occasionally perform elevated work, or work in an enclosed environment
• Acceptance of operating in an environment with inherent risk

Pay Range: $79,300.00 - $126,900.00 The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions.

Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success. Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email [e-mail].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.

Oshkosh is a global company that designs and manufactures some of the world's toughest specialty and access equipment under the brands of JLG, Hinowa, Power Towers, Pierce, MAXIMETAL, Oshkosh Defense, McNeilus, IMT, Jerr-Dan, Frontline Communications, Oshkosh Airport Products, Oshkosh AeroTech and Pratt Miller.