TPM, Serviceability GPO, Availability Serviceability Team

Amazon; Seattle (WA); On-site; USD 127,100 - 172,000; Full time

Job summary

Amazon in Seattle is seeking a Technical Program Manager to own the development and execution of multi-year serviceability programs for mechanical equipment in AWS data centers. You will partner with software, hardware, and field engineering teams to deliver scalable maintenance standards and improvements.

The role demands strong analytical skills, ability to influence stakeholders, and comfort with ambiguity.

Qualifications

• 3+ years of technical product or program management experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, and risk management experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Manage Operational relationships with support teams and internal operations partners to establish PM guidelines and drive increased performance.
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
• Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions.
• Proactively recognize and drive opportunities to simplify processes.
• Contribute to and influence technical designs.
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
• Lead the effective and efficient delivery of large, complex technical projects and programs.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints Identify, assess, track and mitigate issues and risks at multiple levels.
• Create, maintain and disseminate program information to stakeholders.
• Travel up to 25%.

Skills

Technical product management

Program management

Cross-functional collaboration

Education

Bachelor's degree in engineering, computer science or equivalent

Job description

TPM, Serviceability GPO, Availability Serviceability Team

Job ID: 10487642 | Amazon Data Services, Inc.

At AWS, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, smart, and driven individual. The Data Center Maintenance & Tooling team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security, availability, capacity, and scaling results for our customers. Our aim is to standardize operations globally by delivering tools, policy, processes and procedures to our internal teams.

The team is seeking a Technical Program Manger to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. Our mission is to provide critical data to operators and engineers that enables them to make informed decisions for maintenance of data center facilities.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completio

The Serviceability TPM will serve as a technical resource in the development of maintenance programs for mechanical equipment within AWS Data Centers. This individual will be responsible for driving large-scale global projects and initiatives that directly impact availability for our customers. They will continually improve existing programs, while at the same time solve new problems. The role will require an individual who is comfortable operating in a highly ambiguous space and can deliver and define solutions to problems. They will be capable of growing and adapting their skill sets as the team scope changes. It will be expected that this individual is capable of writing one to six page narratives on efforts and present, both written and verbal, up to the Director level.

Key job responsibilities

The successful candidate is able to:

• Manage Operational relationships with support teams and internal operations business partners to establish PM guidelines and drive increased performance


• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases


• Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions


• Proactively recognize and drive opportunities to simplify processes


• Contribute to and influence technical designs


• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities


• Lead the effective and efficient delivery of large, complex technical projects and programs


• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints Identify, assess, track and mitigate issues and risks at multiple levels


• Create, maintain and disseminate program information to stakeholders


• Travel up to 25%

A day in the life

In this role, you will own the development and implementation of global standards for mechanical systems across AWS Data Centers. As data center builds scale rapidly with new technologies across the fleet, you will define global serviceability requirements including maintenance, spares, training and certification requirements. You will coordinate with Field Engineering and product teams and drive operational readiness for new deployments to ensure mechanical infrastructure is maintained safely and reliably at global scale

Basic Qualifications

• 3+ years of technical product or program management experience


• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience


• Experience managing programs across cross functional teams, building processes and coordinating release schedules


• Bachelor's degree in engineering, computer science or equivalent

Preferred Qualifications

• Experience in preventative maintenance systems


• Experience automating processes and defining business requirements for software developers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 127,100.00 - 172,000.00 USD annually

USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually

Important FAQs for current Government employees

Before proceeding, please review the following FAQs

https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.