Townsend Food Runner

HEI Hotels & Resorts; Greenwich (CT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) with matching

Hotel room discounts

YouDecide discounts

Pet insurance

Job summary

HEI Hotels & Resorts in Greenwich is seeking a hospitality team member to set up and deliver food and beverage orders, service VIP amenities, and support banquet events.

The role requires physical stamina, strong guest communication, and a flexible schedule including weekends and holidays. Previous hotel experience is preferred, with focus on sanitation and customer service.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and move goods up to 100 lbs., with or without accommodation.
• Ability to transport large trays weighing up to 30 lbs. with or without accommodation.
• Effective verbal and written communication; adaptable to audiences.
• Flexible schedule required; AM/PM/weekend/holiday availability.

Responsibilities

• Set up and deliver all food and beverage orders per company standards.
• Conduct floor sweeps and retrieve trays to maintain sanitation guidelines.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet Event Orders and policies.
• Complete all shift side work per operating policies.
• Respond to customer needs and report to supervisor.
• Handle cash according to policies.
• Attend regularly and be available.

Skills

Hotel experience

Guest communication

Physical stamina

Verbal and written communication

Flexible schedule

Availability weekends/holidays

Job description

About Us

An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined, creating a new and unique experience in Fairfield County. With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut is a source of inspiration to all. That's why we've created a hotel experience that puts collaboration at the heart of everything we do. Join our team and be inspired when you enjoy all the benefits of a home away from home. Our local associates benefits including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, as well as discounts at Hop Scotch Salon.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $20.40 - $20.40 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

• Set up and deliver all VIP amenities.

• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.

• Complete all shift side work as outlined in the hotel's operating policies and procedures.

• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.

• Perform all cash handling responsibilities in accordance with company policies and procedures.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Ability to communicate well with guests.

• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.

• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Flexible schedule required

• AM/PM/Weekend/Holiday availability required

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.