Tower Lead: Revenue Ops & Customer Success
HCL Technologies Limited
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Job summary
HCL Technologies Limited is seeking a Tower Lead (Support & Operations) in the United States to drive escalations resolution, timely reporting, and delivery of services as defined in the SOW. The role focuses on maintaining service quality and aligning with organizational initiatives.
Responsibilities include ensuring tower-level EE & EN revenue, closing escalations within SLA norms, overseeing operational hygiene, and advancing customer satisfaction.
Responsibilities
Job description
HCL Technologies Limited is seeking a Tower Lead (Support & Operations) in the United States to drive escalations resolution, timely reporting, and delivery of services as defined in the SOW. The role focuses on maintaining service quality and aligning with organizational initiatives.
Responsibilities include ensuring tower-level EE & EN revenue, closing escalations within SLA norms, overseeing operational hygiene, and advancing customer satisfaction.
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