Tour Representative

Coral World Ocean Park; Charlotte Amalie (United States Virgin Islands); On-site; USD 14,000 - 18,000; Full time

Job summary

Coral World Ocean Park Tour Operations is seeking an enthusiastic, customer-focused team member to support ship meet-and-greet operations. You will coordinate arrivals, relay information to shuttle drivers and staff, and ensure smooth departures while maintaining safety and high service standards.

The role requires strong English communication, professional appearance, and ability to handle crowds. Weekend and holiday shifts, physical stamina, and a collaborative spirit are essential for success

Qualifications

• Professional image and reliable punctuality are essential.
• Excellent English communication, both written and spoken.
• Previous customer service or hospitality experience.
• Ability to handle high-volume, stressful situations with composure.
• Friendly, outgoing personality and willingness to work with diverse guests.
• Must be able to stand for long periods and walk moderate distances.

Responsibilities

• Assist with boarding and communicate final counts to staff.
• Coordinate with drivers to support passenger boarding.
• Relay tour details and manage last-minute changes professionally.
• Complete departure paperwork accurately after each tour.
• Distribute promotional materials to shore staff to maximize sales.
• Support cruise ship requests for allotments and assist in office tasks.

Skills

Customer service

Hospitality experience

Professional image

English proficiency

Crowd management

Team player

Job description

Company Description Coral World Ocean Park is a marine life education center and leading visitor attraction that combines animal care, public engagement, and conservation. The park focuses on exemplary animal welfare, safe and responsible wildlife interactions, and hands-on learning that encourages curiosity about the ocean. Visitors experience well-managed exhibits and interactive encounters designed to deepen understanding and respect for the marine environment. Coral World advances marine stewardship through conservation initiatives while maintaining high standards of safety, welfare, and operational excellence. The park offers a dynamic work setting in the Caribbean, providing team members with a unique environment centered on ocean education and guest experience.

FLSA Status: Non-Exempt

Department: Tour Operations

Reports to: Tour Dispatch Manager

Job Summary:

Serve as a contact and representative of Coral World Ocean Park Tour Operations Department. Main duties include assisting in boarding, relaying information among ship staff, transportation, and Coral World Ocean Park staff, supplying promotional materials to shore-ex staff and completing appropriate paperwork for each departure.

Duties and Responsibilities: (Including but not limited to)

• Conduct all activities and decisions according to the guiding principles of safety, providing exceptional customer service, teamwork, meeting financial goals.

Ship Meet and Greet:

• Prepare for the arrival of passengers prior to meeting ship and arrive at least 30 minutes prior to the scheduled tour departure time.
• Communicate professionally with ship staff regarding final counts and last-minute details. Be flexible and react to all situations in a positive and constructive manner.
• Work with drivers to assist passengers in boarding process and brief passengers about the tour as needed.
• Communicate last-minute details (final count, exact time of dock departure etc.) to transportation and Coral World Ocean Park staff as needed. Work with management to facilitate smooth operations for each tour (i.e., reversing order when needed, communicating with vendors regarding timing etc.).
• Work with management to quickly assess situations and work with operations team to relay information via proper channels in the event of circumstances out of the norm (tour deviations, passenger incidents or injuries, etc.).
• Complete all related paperwork after each departure in an accurate, timely and consistent manner.
• Supply shore excursion staff with promotional materials and/or information that assist in maximizing sales.

3. General Duties:

• Assist with responses to requests from cruise ships for allotments.
• Assist when needed in other areas of the company such as administrative assistance and general office duties.

5. Complies with all Coral World V.I., Inc policies, procedures, and programs.

6. Performs other related duties as assigned.

Qualifications & Experience:

• As a very visible representative of Coral World Ocean Park, it is important to be aware of and present a very professional image. Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Ability to accomplish tasks in a controlled, effective, and professional manner while working for extended duration under high levels of stress.
• Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
• Ability to solve unique spontaneous problems regularly and make high-impact decisions quickly and confidently.
• Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with Coral World.
• Proficiency with Windows based computer systems including word processing, spreadsheet and electronic mail applications.
• Knowledge of modern office practices and procedures, proper English usage, diction, grammar, spelling, punctuation, and demonstrated proficiency, alphabetic, chronological and numeric filing systems, techniques.
• Prefer experience in the tourism/visitor industry.
• Must be able to stand for long periods of time and walk up to 3 miles per day.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must feel comfortable directing and speaking to large crowds.
• Must be able to complete tasks with minimal supervision & have good math skills
• Must be able to work varied shift hours, including weekends and holidays as well as long, early, and late shifts.

General Skills/Knowledge/Work Experience/ Education/Certification/License:

Required:

• Speak and write English clearly & articulately.
• Outgoing & friendly personality
• Prior customer service/hospitality experience.
• Must be service oriented.
• Must be able to handle difficult, high-volume situations while maintaining composure.
• Must be pleasant, helpful, courteous, responsible & enthusiastic.

Preferred:

• Bilingual

Physical Requirements:

• The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to see and hear; stand and walk; stoop, kneel, and crouch; use arms and hands; handle objects, tools, and controls; and sit. Ability to lift and move 50 pounds.

Special Requirements:

• Must be a team player and be able to get along with others.
• Must be personable, courteous, and able to work under pressure.
• Must be willing to work overtime, holidays, and weekends when scheduled.

Other duties

Please note this job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (example: emergencies, changes to personnel, workload, rush jobs, or technological developments). Duties, responsibilities, and activities may change at any time with or without notice.