Tour Guide, Ebike

Kualoa Ranch Hawai'i; Kaneohe (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kualoa Ranch Hawai'i in Kaneohe, HI, is hiring an E-Bike Tour Guide to lead guests on guided tours, ensure safety, and deliver engaging experiences amid Hawai'i's scenery.

You will perform safety briefings, assess rider abilities, and maintain bikes, with opportunities to share local history and culture.

This full-time role requires flexible weekend and holiday availability.

Qualifications

• Valid driver's license required.
• Excellent communication and public speaking skills.
• Ability to assess guest skill levels and adapt offerings.
• Customer service experience in hospitality or tourism.

Responsibilities

• Lead guests on designated e-bike tour routes.
• Conduct pre-trip safety briefings and helmet checks.
• Assess riders' abilities to meet safety standards.
• Enforce safety rules and riding protocols.
• Interact with guests and share Hawaiian history and site info.
• Assist with check-in, helmet fitting and bike assignments.
• Perform pre/post-tour safety checks and report issues.
• Maintain e-bike storage, charging, and basic maintenance.
• Respond to on-tour emergencies with first aid when needed.

Skills

Valid driver's license

Strong communication skills

Public speaking

Guest assessment/adaptation

Customer service experience

Job description

Join a company that is involved in many diverse operations in one of the most beautiful places in Hawai'i. Kualoa Ranch Hawai'i has enjoyed a proud past and looks forward to an exciting future. A team committed to Hawai'i ... its history, community, visitors & each other. Be a part of it! Share with our guests the beauty, history and culture of Hawai'i!

Location: On-Site - Kaneohe, HI.

Relocation Package: None

Schedule: Full-time. Weekend and holiday availability required.

Shift Expectation: Generally from 7:00 AM - 4:00 PM or 9:00 AM - 6:00 PM.

POSITION SUMMARY

The E-Bike Tour Guide is responsible for leading guests on guided e-bike tours through Kualoa Ranch, ensuring safety, guest engagement, and adherence to designated routes. This role requires strong communication skills, attentiveness to guest abilities, and the ability to navigate various terrains while enforcing safety protocols.

KEY RESPONSIBILITIES

• Operate and guide guests through designated e-bike tour routes, providing an engaging and informative experience.
• Conduct pre-trip safety briefings, including e-bike operation, terrain awareness, and guest safety expectations.
• Assess guest abilities during test course assessments and determine if riders meet safety standards.
• Enforce all safety regulations, including proper helmet use, speed control, and safe riding practices.
• Exhibit a high degree of comfort and professionalism working in close proximity to livestock, including herds of cattle and other animals native to the ranch environment, while ensuring that all guest interactions with the ranch’s livestock are conducted safely and respectfully.
• Monitor guests throughout the tour, conducting stop checks and ensuring proper spacing between riders.
• Assist with guest check-in, helmet fitting, waiver completion, and e-bike assignments.
• Perform pre- and post-tour e-bike safety checks, reporting any malfunctions in Fleetio.
• Assist with test ride area setup, ensuring guests are properly sized for their bikes and understand basic operation.
• Follow tours leaving the test ride area to Middle Road to ensure guests are comfortable with their e-bikes.
• Organize and maintain e-bike storage areas, ensuring bikes are charged, lubricated, and properly staged for tours.
• Conduct trail maintenance, including clearing debris, trimming vegetation, and addressing safety hazards.
• Use gas-powered equipment such as weed whackers, chainsaws, and blowers for trail upkeep.
• Assist with bike cleaning and maintenance, including washing bikes, adjusting gears, and preparing them for the next tour.
• Respond to on-tour emergencies and provide first aid when necessary.
• Conduct trail maintenance as assigned, including clearing debris, trimming vegetation, and addressing safety hazards.

PHYSICAL REQUIREMENTS

• Must be able to ride and operate an e-bike for extended periods in varying terrain and weather conditions.
• Ability to lift a minimum of 60 lbs. up to 75 lbs. and assist guests with e-bike adjustments.
• Must be able to stand, walk, and ride for prolonged periods.
• Comfortable working outdoors in hot, humid, or rainy conditions.
• Comfortable using gas-powered equipment such as weed whackers, chainsaws, and blowers.
• Ability to: Steer and corner without going off-trail. Shift gears smoothly while maintaining control. Brake safely without skidding or sudden stops. Maintain balance and control while navigating obstacles.

MINIMUM QUALIFICATIONS

• Valid driver's license.
• Strong communication and public speaking skills.
• Ability to assess and adapt to varying guest skill levels.
• Customer service experience in a hospitality or tourism-related field.

PREFERRED QUALIFICATIONS

• Previous experience in outdoor recreation, tour guiding, or adventure sports.
• Knowledge of Hawaiian history, culture, and natural environment.
• CPR and First Aid certification.

Kualoa Ranch Hawai'i is proud to be a drug free and equal opportunity employer. We do not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law.

Tagged as: REC

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