Tour Guide - DeLeon Springs State Park

guestservices; DeLand (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Guest Services at DeLeon Springs is seeking a full-time Hiking and Kayak Tours Guide in DeLand, Florida. You will educate guests about park history, wildlife and ecology, keep guests safe, and may work at the cash register on weekends.

Responsibilities include monitoring passengers, prepping kayaks and gear, and continuing to learn about marine mammals and local birds. A background in natural sciences is preferred, and a valid driver’s license is required.

Qualifications

• High school diploma or GED preferred.
• Strong customer service and communication skills.
• Willing to work weekends and holidays.
• Valid Driver’s License.
• Background in natural sciences preferred.

Responsibilities

• Educate guests on park history, wildlife and ecology.
• Monitor guest safety during hikes and kayak trips.
• Prepare and inspect kayaks and equipment.
• Assist guests at cash register on weekend shifts.
• Maintain cleanliness and readiness of equipment.

Skills

Customer service

Public speaking

Teamwork

Education/outreach

Safety awareness

Education

High School Diploma/G.E.D.

Partial High School education

Job description

Compensation Amount

15.50 USD Hourly

Job Summary

Hiking and Kayak Tours guides are expected to educate, inform and monitor all guests during the hiking and kayaking tours at DeLeon Springs. Presenting information on marine mammals, birds and general ecology. The Tour Guide is keeping the guests safe, informed, and representing Guest Services. This is a full-time role, weekend hours are required, and some hours will be spent working at the cash register.

ESSENTIAL FUNCTIONS

• Educate and inform guests about DeLeon Springs Park history including crocodiles, manatees and vast variety of birds.
• Monitor all passengers to assure they are comfortable and safe.
• Clean and prepare kayaks and equipment pre and post trip.
• Responsible to continue learning new material on marine mammals, and birds in the area.
• Background in natural sciences preferred.
• Working knowledge of boats, and experience working on open water.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• People oriented, strong communication/public speaking skills, education experience or background.
• Strong work ethic and team-oriented skills are a must.
• Must enjoy educating diverse audience about wildlife and other subjects.
• Must adhere to company dress code.
• Subject to pre-employment and/or random drug testing.
• Available Saturdays, Sundays, evenings and holidays.
• Valid Driver’s License
• Prior Tour Guide Experience a plus.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.