Total Loss Auto Adjuster

Shelter Insurance Companies; Lexington (KY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) Savings and Profit Sharing

Paid Time Off and Holidays

Wellness Program

Dress for Your Day

Job summary

Shelter Insurance Companies seeks a Total Loss Auto Adjuster to analyze, evaluate, and settle auto material damage claims. The role involves determining claim value and negotiating settlements within prescribed authority, with potential catastrophe duties.

We prize analytical thinking, negotiation, and customer service, and the position offers hourly compensation ranging from $23.27 to $28.84 per hour. Applicants should be prepared to obtain required state licenses.

Qualifications

• Excellent analytical, organizational, and decision-making skills.
• Negotiation, communication and customer service skills required.
• Ability to learn on-the-job and through claims training.
• Knowledge of automobile repair and estimating software.
• State licenses must be acquired and maintained.
• Minimum two years general business experience in insurance preferred.

Responsibilities

• Analyze, evaluate, and settle auto material damage claims.
• Determine claim value and negotiate settlements within authority.
• May support catastrophe teams for auto losses.
• Evaluate and settle auto total loss claims.

Skills

Analytical skills

Negotiation

Customer service

Claims training

Technology proficiency

State licenses

Tools

Automobile estimating software

Word processing

Job description

A company built to serve you. It's your career, Shelter it!

Total Loss Auto Adjuster

$23.27 - $28.84 / hour

Job Level: Individual Contributor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing

The Total Loss Auto Adjuster analyzes, evaluates, and settles insurance claims involving automobile material damage losses. Determines value of the physical damage claim and negotiates settlements within prescribed limits of authority, in accordance with established procedures and consistent with legal and contractual obligations. May be assigned duties regarding catastrophe teams for auto losses. Required to evaluate and settle auto total loss claims.

Consumer Reports may be ordered on final candidate.

What We're Looking For

• Requires excellent analytical, organizational, and decision-making skills.
• Superior skills in negotiation, communication and customer service are required.
• Ability to learn on-the-job and through claims training courses of insurance policy coverage analysis and interpretation, and motor vehicle estimating.
• Must exhibit strong skills in technology to include keyboarding and familiarity with word processing software, electronic communications, automobile estimating software, and internet research capabilities.
• Requires good basic but advancing knowledge of automobile repair.
• Will be required to acquire and maintain state licenses as applicable.
• A minimum of two years general business experience is preferred in an insurance setting, demonstrating experience in organization, communication, negotiation, and decision-making.
• Ability to perform the essential functions of the position, with or without a reasonable accommodation.

Benefits

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

• Health, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!

08/30/2026