Top-Secret Service Desk Analyst

Koniag Services, Inc.; Vienna, Northern (VA, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

3 weeks paid time off

Job summary

Kadiak LLC, a Koniag Government Services company, is seeking an experienced ServiceDesk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia.

The role involves daily service desk operations, handling IT questions, ticket management, and issuing hardware/software updates in a 24/7 environment. Equal opportunity employer with comprehensive benefits and accommodations available.

Qualifications

• Shall have four years of relevant experience in web software development.
• Shall be able to demonstrate working in a 24/7 operational environment and working on call rotation.
• Bachelor’s degree in related field

Responsibilities

• Providing answers to general IT-related questions.
• Managing the customer’s ticketing queue.
• Solving issues such as password resets, RSA tokens, or PKI certifications.
• Notifying users of service disruptions.
• Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
• Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned
• Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
• Imaging workstations to the latest operating systems.
• Installing COTS software.
• Installing virus updates on stand-alone systems.
• Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
• Receiving and troubleshooting calls from international and remote users for issue resolution.
• Escalating issues to the customer that require more advanced technical knowledge.
• Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.

Education

Bachelor’s degree in related field

Job description

Kadiak LLC, a Koniag Government Services company, is seeking an experienced ServiceDesk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia.

The role involves daily service desk operations, handling IT questions, ticket management, and issuing hardware/software updates in a 24/7 environment. Equal opportunity employer with comprehensive benefits and accommodations available.