Tool Solutions Consultant - Consultative Sales

Sears; El Paso (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

Sears El Paso Cielo Vista is seeking a part-time Consultative Sales Associate to enhance the customer experience and drive sales. You will use approved consultative selling methods, assist with product availability, and support transactions at the register.

Responsibilities include staying current on merchandise, leveraging Sears Advantage policies, and collaborating with store teams to ensure clean, organized, and well-merchandised floors. 16+ age required.

Qualifications

• Basic reading, arithmetic, and writing and oral communication skills.
• Basic Internet navigation skills.
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions.

Responsibilities

• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Meets or exceeds associate performance standards consistently
• Understands website navigation, and proactively leverages technology to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Partners with other selling and sales support associates and cashiers to provide superior customer service
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments
• Uses basic internet navigation to access and print information and reports

Skills

Basic reading, arithmetic, and writing

Basic Internet navigation

Sales experience

Knowledge of offered products and sev.

Job description

Sears El Paso Cielo Vista is seeking a part-time Consultative Sales Associate to enhance the customer experience and drive sales. You will use approved consultative selling methods, assist with product availability, and support transactions at the register.

Responsibilities include staying current on merchandise, leveraging Sears Advantage policies, and collaborating with store teams to ensure clean, organized, and well-merchandised floors. 16+ age required.