Tool Rental Associate

Ace Hardware Corporation; Williamsburg, Northern (KY, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Ace Hardware Corporation in Williamsburg, KY is seeking a Floor Associate to engage customers, determine needs, and assist with equipment and rentals. You will contribute to a fast-paced, friendly store environment, greet customers, and support team operations daily.

Role requires strong customer service, clear communication, teamwork, and flexibility to work evenings, weekends, and holidays. You will promote Ace Rewards and help maintain a welcoming store atmosphere.

Qualifications

• Strong customer service orientation and the ability to assist customers effectively.
• Professional communication with customers and team members.
• Team player with a willingness to help across departments.
• Willingness to work flexible evenings, weekends, and holidays.

Responsibilities

• Assist customers and callers in finding the right equipment for their needs and ensure they have what they need to complete their project.
• Provide a helpful, knowledgeable, and friendly experience for every customer, every time.
• Serve customers in departments or storewide and greet customers promptly.
• Maintain the rental department, keeping it clean, organized, and stocked.
• Execute daily operations with urgency and attention to detail.
• Work well as part of a retail team and share ideas for improvement.
• Monitor for shoplifting and act per policy while delivering excellent service.
• Demonstrate sales processes and participate in in-store communications.
• Assist customers with complaints and involve management as needed.
• Follow the Five Foot Rule in greeting and acknowledging customers.
• Be polite, make eye contact, and engage with customers.
• Promote Ace Rewards and the Ace Helpful Promise, using the Magic Question.
• Stay aware of promotions and special sales and inform customers.
• Carry a radio for effective communication with colleagues and management.
• Assist customers with large or heavy items as needed.
• Assist in training and developing peers.

Skills

Customer service

Communication

Team player

Flexible schedule

Attendance

Job description

Reports to Floor Supervisor, Assistant Manager, Store Manager

Shift: Varies

Position Summary

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with W.D. Bryant Ace Hardware is to Amaze Every Customer Every Time. Floor associates are responsible for engaging the customer, determining their needs, and projecting requirements.

Essential Duties and Responsibilities

• Assist customers and callers in finding the right equipment for their needs, making sure they have everything they need to complete their project.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Maintain the rental department: Keep clean, organized, and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, and share ideas for improvement with management.
• Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
• Demonstrate the S.A.L.E.S. process.
• Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Use the Five Foot Rule – always greet and/or acknowledge all customers within five feet of you.
• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s), and use the Magic Question.
• Maintain awareness of all promotions and advertisements so you can tell customers about special sales.
• Always wear your radio to effectively communicate with other associates or management.
• Assist customers with large or heavy items as needed.
• Assist in the training and development of peers.

Required Knowledge, Skills, and Abilities

• Knowledge of tools, especially power tools and large equipment, is strongly preferred.
• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly, and attentive customer service.
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others.
• Proven track record of being a team player.
• Knowledge and experience in various departments are strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for an extended period, walk, reach, and bend to perform job duties.
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.