Toll Field Systems Technician (Weekend Shift)

Ferrovial Agroman SA; Town of Texas (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to join their dynamic team. This role involves servicing and installing advanced Toll Collection and Intelligent Transportation Systems. You'll be responsible for troubleshooting and maintaining critical systems while training junior staff. The company promotes growth and offers competitive benefits in a diverse environment. If you're passionate about technology and enjoy problem-solving, this opportunity is perfect for you!

Benefits

Health Insurance

Paid Time Off

401(k) Match

Qualifications

• 5-8+ years in field support, IT, tolling, or ITS.
• IMSA-II certification preferred.

Responsibilities

• Service, repair, and install Toll Collection Systems and ITS.
• Train junior Analysts and document tolling issues.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Multitasking

Education

Bachelor’s in IT or Electrical Engineering

Military Training

Tools

Windows

Linux

MS Office

Job description

Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas, involving the complete reconstruction of 13.3 miles of the I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, it has reduced congestion time by 70% and increased average speed by 15%. This project, led by Cintra, has doubled capacity and improved mobility across six cities in Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at Alliance Airport. Managed by a Cintra-led consortium, it enhances mobility through additional general lanes, frontage roads, and tolled express lanes with variable pricing to maintain traffic flow.

The LBJ Express (LBJ) is Texas's largest P3 operation and one of the largest in the U.S., alleviating severe congestion in north Dallas. Selected in 2009, the project involves design, construction, finance, operation, and maintenance along I-635 and I-35E. Since September 2015, it has decreased congestion time by 60% and increased average speeds by 10%.

What makes us different?

Our people come first. We foster professional and personal growth, promote from within, and offer competitive benefits including insurance, Paid Time Off, and a 401(k) match. We work hard, play hard, and celebrate milestones in a diverse, fast-paced environment.

Job Description:

Summary:

The Field Service Technician services, repairs, and installs Toll Collection Systems (TCS), Intelligent Transportation Systems (ITS), Network Communications Systems (NCS), and traffic devices such as signals, AQMs, FRRS, RWIS, and HOV systems. Responsibilities include troubleshooting, wiring, upgrades, programming, preventive maintenance, and documentation.

Essential Duties and Responsibilities:

• Train junior Analysts on procedures, system use, reporting, and daily operations.
• Proactively document and report tolling issues affecting customer and revenue.
• Identify potential system exceptions using automated reports, analyze data/trends, and coordinate with external providers.
• Respond promptly to maintenance requests and alarms, diagnose hardware/software issues, and document work.
• Communicate shift updates, escalate system issues, and collaborate on resolutions.
• Support system testing and change verification.
• Maintain toll equipment, manage inventory, install electrical and data cabling, and connect power supplies.
• Perform other assigned duties.

Qualifications (Knowledge, Skills & Abilities):

Must be capable of performing all essential duties satisfactorily. Reasonable accommodations may be provided for disabilities.

Education & Experience:

• Bachelor’s in IT, electrical engineering, or military training preferred.
• 5-8+ years in field support, IT, tolling, or ITS.
• IMSA-II (Traffic Signal Tech 2) certification preferred.
• Willingness to work weekends, holidays, nights, and be on-call.
• Basic electrical/mechanical knowledge required.

Professional Qualities:

• Strong analytical skills, multitasking, problem-solving, and innovation.
• Excellent communication, reporting, and documentation skills.
• Ability to manage tasks, deadlines, and vendor interactions.

Computer Skills:

• Proficiency in Windows, some Linux experience, MS Office, and network configuration.

Work Environment & Physical Demands:

• Typically quiet environment; occasional travel, including air travel.
• Requires good vision, talking, hearing, standing, walking, and sitting.