Todd Snyder - Sales Leader

American Eagle Outfitters; San Jose (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Todd Snyder in Santana Row, CA, seeks a Sales Leader - TS to support the store management team by performing Leader on Duty responsibilities, creating a selling culture, and enhancing the customer experience. This role guides associates, drives sales, and ensures operational excellence in a fast-paced retail environment.

The Sales Leader collaborates with management to achieve store goals, trains staff, and upholds AE loyalty programs while modeling brand values and customer-first behavior.

Qualifications

• Minimum high school education or equivalent.
• Ability to lead a team and train associates.
• Strong communication with customers and store team.
• Flexibility to meet store needs and adapt to schedules.
• Proficient use of technology and store systems.

Responsibilities

• Perform the responsibilities of the Leader on Duty (LOD) to lead a Customer First culture.
• Communicate expectations and coach associates toward brand standards and performance.
• Drive store KPI results with the management team and coach staff in real time.
• Lead training and development to create a Customer First environment.
• Maintain brand standards and execute merchandising and operations according to SOPs.
• Open/close the store as needed and handle standard cash and transaction duties.

Skills

Team leadership

Flexibility

Communication

Multitasking

Tech proficiency

Education

High school or equivalent

Job description

The Sales Leader supports the store management team by effectively performing the responsibilities of a LOD by creating a selling culture and enhances the customer’s experience and achieves the store sales goals. In the absence of a member of management, the Sales Leader is responsible for the daily operation of the store. The Sales Leader is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.

POSITION TITLE: SALES LEADER - TS

REPORTS TO: Store Management Team

SUPERVISES: Store Associates

RESPONSIBILITIES

Leadership

• Perform the responsibilities of the Leader on Duty (LOD), as outlined in the AE LOD Program, to lead a Customer First culture.
• Communicate clear expectations and hold the store associates and themselves accountable to achieving all brand, performance and behavior standards.
• Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.

Drive for Results

• Partner with the Store Management team in the execution of the store business plan to drive KPI results and maximizes business opportunities.
• Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.
• Drive AE brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program.

Talent Management

• Lead role in training, developing and coaching the associate team to create a Customer First culture.
• Motivate associates by providing feedback and recognition for behaviors that drive positive results.
• Recognize and communicate associate performance issues to store management in a timely manner to develop plans for resolution.

Visual & Operational Execution

• Maintain company brand standards per the 5 S’s (In Size, Styled, Stocked, Standard, Signed).
• Execute strategic, brand appropriate merchandising product moves to maximize presentation and drive sales.
• Ensure consistent and effective shipment processing and flow to the floor are executed while maintaining stockroom SOP.
• Executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
• Understand and adhere to all company policies and procedures.

AUTHORITY

• In the absence of a member of management is authorized to:
• Open store Monday through Friday only; close store Sunday through Wednesday if necessary
• Complete cash refunds for returned merchandise
• Complete employee purchase transactions
• Complete cash pay-outs for store purchases and services
• Receive merchandise shipment; complete markdowns on sale and damaged goods

QUALIFICATIONS

• Minimum High School education or equivalent.
• Minimum 1 – 2 year retail experience or equivalent education.
• Team leader experience preferred.
• Must have flexible availability for store needs.
• Ability to receive feedback and take action when appropriate.
• Demonstrated business acumen.
• Demonstrated ability to communicate effectively with customers and store team.
• Demonstrated collaborate skills and ability to work well within a team.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment
• Ability to perform all Essential Job Functions
• Proficient use of technology

About Us

Todd Snyder - We're an American menswear brand based in New York City. Since launching his eponymous label in 2011, Todd Snyder has redefined how modern Americans can present themselves to the world in stylish and unexpected ways. We are a talented, passionate, creative team of people working to design and market the building blocks of a modern gentleman's wardrobe in a way that blends heritage craftsmanship with a timely aesthetic. We believe that while trends may come and go, some things - like the importance of dressing well and cultivating a unique personal style - will never go out of fashion.

The company ships worldwide through its website, and operates 14 stores (and counting) in the United States, which have been hailed as innovative retail and lifestyle hubs by The New York Times, New York Magazine, GQ and others.

Todd Snyder is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. Todd Snyder prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all Todd Snyder activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Todd Snyder also provides reasonable accommodation of religion and disability in accordance with applicable law.

PAY/BENEFITS INFORMATION:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may be eligible to receive paid sick leave and AEO may provide REAL rewards at its discretion.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE .

Job Info

• Job Identification 33228
• Job Category Stores
• Posting Date 09/22/2026, 04:11 PM
• Locations Santana Row - Todd Snyder - 05523
• Job Schedule Full time
• Job Shift Variable
• Anticipated Pay Range for All Posted Locations $23.00/hour - $30.00/hour