To-Go Specialist

Firebirds Wood Fired Grill; Leesburg (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedules

Competitive hourly wage

Growth opportunities

Extensive training

Benefits for eligible

Discounted meals

Job summary

Firebirds Wood Fired Grill is seeking a To-Go Specialist to ensure off-premise orders receive the same care as in-dining guests. You will greet guests, process orders, and coordinate with the Front of House team to maintain a seamless pickup experience.

Ideal candidates bring strong communication, customer service, and teamwork skills to a fast-paced environment. Flexibility with schedules and ongoing training are offered as part of growth within the brand.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to be on your feet for 8+ hours.
• Ability to lift items up to 25 pounds.
• Guest-oriented mindset and patient demeanor.
• Maintain positive relationships with team members.
• Adherence to cleanliness and safety procedures.
• Reliable transportation and 18+ for FOH roles.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to meet guest expectations before pickup.
• Enter orders and process payments using the POS system.
• Maintain a clean, organized To-Go area.
• Communicate with guests by phone professionally.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Collaborate with Front of House team to support smooth service.

Skills

Communication

Math

Stamina

Teamwork

Customer service

Cleanliness

Job description

At Firebirds, we create extraordinary guest experiences through genuine hospitality and attention to detail—whether guests are dining in or taking their experience to go. As a To-Go Specialist, you’ll play a key Front of House role, ensuring every off-premise order is prepared with the same care, accuracy, and hospitality as in-restaurant dining.

What You Can Expect From Us

Our team members are the most important stakeholder here at Firebirds Wood Fired Grill and such an important part of our brand. We ensure that our front of house team members receive extensive training and development, are continuously set up for success, and feel welcomed in our Firebirds family! Never worked in a restaurant before but have a passion for learning more? It will be our pleasure to start you in a role where you can train and develop skillsets to become a hospitality expert!

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

What’s In It For You

• Flexible schedules! Time-off on holidays— closed on Christmas and Thanksgiving Day; early closure on Christmas Eve!
• Competitive hourly wage
• New store openings— we are growing and with growth comes opportunities for advancement!
• Extensive training and development— we focus on building your knowledge during training and it doesn't stop there—continued education is a focus to make sure our team members are experts in their positions.
• Benefits for eligible team members—medical and paid time-off!
• Team member motivation— discounted meals, exhilarating contests, and thrilling prizes!

Qualifications

• Excellent written and oral communication skills
• Ability to perform simple mathematical calculations
• Ability to work on your feet for 8 hours or more a day
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds
• Ability to be patient and have a guest-oriented mindset
• Ability to maintain positive working relationships with all team members
• Attention to cleanliness and safety procedures
• Must have reliable transportation
• 18+ age requirements for FOH positions

Grow Your Skills And Find Your Fire.

Firebirds is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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