To Go

Another Broken Egg of America, LLC; Athens (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Another Broken Egg Cafe is seeking a To Go Team Member to coordinate the carryout station and liaise with kitchen staff for a seamless dining experience. You will greet guests, take orders by phone and online, and ensure accurate, prompt pickup and third-party delivery handling.

You’ll maintain knowledge of the menu, assist with allergen info, and work with the kitchen to ensure timely, accurate orders while upholding cleanliness and safety standards.

Qualifications

• Ability to take orders accurately via phone and in person.
• Comfort with handling multiple orders including third-party delivery.
• Basic menu knowledge and allergen awareness.

Responsibilities

• Greet To Go guests warmly and manage carry out orders.
• Take orders via phone, online, and third-party platforms and input into POS.
• Assist guests with menu choices and allergens information.
• Provide accurate pickup times and communicate delays.
• Coordinate with kitchen for timely prep and packaging orders.
• Verify orders before handing to guests or drivers.
• Prepare catering orders and ensure all items included.
• Process transactions accurately and efficiently.
• Maintain clean, organized To Go station and stock supplies.
• Collaborate with team for peak periods and follow safety guidelines.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Phone etiquette

Order accuracy

Tools

POS system

Job description

Job Details

Job Location: 1124 Athens - Athens, GA 30606, Join the #1 team in service and breakfast excellence at Another Broken Egg Cafe! We prioritize our team members and provide a supportive and empowering work environment where you can grow your career. Plus, no night shifts ever! At Another Broken Egg Cafe, we prioritize service, growth, integrity, and results. Our "Happy People Sharing Happiness" approach creates a positive and empowering atmosphere for our team members.

Position Summary

This position is responsible for coordinating an entire carry out station and communicating with the kitchen personnel to provide an exceptional dining experience to our carry out guests. To Go Team Members will welcome guests to the restaurant, take phone orders, help guests find menu choices, ensure accuracy of all orders, packs orders, assist with third party delivery orders, and respond to guests needs in a prompt and friendly manner.

Key Responsibilities

• Greet To Go guests in a friendly and professional manner, ensuring a positive experience.
• Take phone, online, and third-party delivery orders accurately and enter them into the POS system in a timely manner.
• Assist guests with menu selections and provide information regarding menu items, ingredients, and potential allergens.
• Provide accurate estimated pickup times and communicate any delays or changes to guests as needed.
• Coordinate with kitchen staff to ensure orders are prepared accurately and in a timely manner.
• Package food and beverage orders accurately, ensuring all items, condiments, utensils, and requested additions are included.
• Verify orders for accuracy and completeness before providing them to guests or third-party delivery drivers.
• Prepare and organize catering orders, ensuring all food, beverages, and necessary supplies are included.
• Process cash, credit card, gift card, coupon, and other transactions accurately and efficiently.
• Monitor guest satisfaction and address any concerns or requests promptly and professionally.
• Maintain a clean and organized To Go station, including stocking supplies, condiments, sauce bottles, and packaging materials.
• Work collaboratively with kitchen staff, managers, and other Team Members to ensure efficient service during peak periods.
• Follow health and safety guidelines, including proper food handling and sanitation standards.
• Maintain knowledge of the restaurant's menu, including seasonal or limited-time offerings.
• Assist with cleaning duties, restocking, and maintaining the organization of the To Go area.
• Perform other duties as assigned.

Qualifications

• Neat and well-groomed appearance in company-approved uniform.
• Proficient in operating POS computer systems and accurately handling transactions.
• Ability to read and understand menu items.
• Strong communication and interpersonal skills to interact effectively with guests and Team Members.
• Excellent phone skills with the ability to clearly communicate with guests and accurately take orders.
• Ability to hear and respond to phone calls and guest requests in an environment with background noise.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail with the ability to maintain order accuracy.
• Ability to remain calm and professional under pressure during busy shifts.
• Flexible schedule, including evenings, weekends, and holidays, as needed.

Work Environment

This position involves working in a busy, fast-paced restaurant environment. To Go Team Members will be exposed to noise, varying temperatures, and food-related hazards. The role requires frequent communication with guests and Team Members and may involve handling multiple phones, online, catering, and third- party delivery orders at the same time.

Physical Essential Functions

• Ability to stand and walk for extended periods (up to 8 hours).
• Frequent bending, stooping, and reaching package orders, stock supplies, and performing cleaning duties.
• Ability to lift and carry items weighing up to 50 pounds.
• Repeated use of hands and arms to package food, carry orders and supplies, operate the POS system, and assist with cleaning tasks.
• Ability to carry trays, To Go orders, catering orders, and restaurant supplies as needed.
• Tolerance of a fast-paced and sometimes noisy environment.

ADA and Anti-Discrimination Notice

Another Broken Egg of America Franchising, LLC is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. The Company complies with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would impose an undue hardship on the Company. The Company will engage in the interactive process to evaluate requests for reasonable accommodation in accordance with applicable law.

Qualifications

• Minimum age is 18
• Neat and well-groomed appearance in company-approved uniform
• Proficient in operating POS computer systems and handling transactions
• Ability to read menu items
• Able to perform physical tasks such as reaching, bending, stooping, and cleaning duties
• Excellent phone skills and ability to hear