TM Operations Associate

Columbia Bank; Phoenix (AZ); On-site; USD 52,077,000 - 77,366,000; Full time

Job summary

Columbia Bank is hiring for a Deposit Operations role at our Roseburg, OR site. The position focuses on daily reconciliations, monthly certifications, and interest adjustments on deposit accounts, with responsibilities across ATM disputes, check processing, and IOLTA remittances.

The role requires banking experience and strong attention to detail, with on-site work and routine collaboration across branches and departments. Training and policy feedback are included as part of the role.

Qualifications

• 2-4 years — of customer service experience (Preferred)
• 2-4 years — of banking experience (Required)
• Less than 2 years — of bank operations experience (Preferred)
• Demonstrated ability to work effectively in a fast-paced, deadline-driven environment
• Strong attention to detail and the ability to multi-task effectively
• Ability to understand and follow directions
• Ability to organize and prioritize work
• Demonstrate effective written and verbal communication skills
• Ability to work effectively with individuals and groups across the bank

Responsibilities

• Facilitates daily reconciliations and prepares monthly financial certifications for key general ledger accounts associated with electronic transaction settlements and internal deposit operations.
• Oversees various functions including resolution of ATM cash and check disputes, processing foreign and domestic check collections and preparing monthly IOLTA interest payment remittances to states within the Bank's footprint.
• Ensures timely completion of tasks while following policies to mitigate risk and meet deadlines.
• Provides feedback to management regarding policy and procedure changes and trains new associates.
• Coaches, mentors, or trains others and teaches coursework as subject matter expert.

Skills

Customer service

Banking experience

Attention to detail

Multi-tasking

Communication skills

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

About the Role:

Facilitates daily reconciliations and prepares monthly financial certifications for key general ledger accounts associated with electronic transaction settlements and internal deposit operations. Performs placement of deposit account interest rate exceptions; calculates and processes interest adjustments on deposit accounts as needed. Oversees various functions including resolution of ATM cash and check disputes, processing foreign and domestic check collections and preparing monthly IOLTA interest payment remittances to states within the Bank's footprint. Fulfills objectives and goals of unit(s) as a member of the Deposit Operations group.

• Ensures the accurate and timely completion of diverse assigned tasks, meeting deadlines and mitigating risk of loss by following established operating policies and procedures.

• Delivers exceptional customer service to both branch and department associates.

• Provide feedback to management regarding recommended changes to policies and procedures.

• Train new associates on assigned job functions.

• Performs a variety of functions within the Deposit Operations group. Workloads may require rapid shifts of focus from one functional area to another.

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces our vision to become "Business Bank of Choice"

• May perform other duties as assigned.

About You:

• H.S. Diploma/GED, vocational training, or equivalent (preferred)

• 2-4 years — of customer service experience (Preferred)

• 2-4 years — of banking experience (Required)

• Less than 2 years — of bank operations experience (Preferred)

• Demonstrated ability to work effectively in a fast-paced, deadline-driven environment

• Strong attention to detail and the ability to multi-task effectively.

• Ability to understand and follow directions.

• Ability to organize and prioritize work.

• Proficient use of Microsoft Word and Excel software applications.

• Ability to maintain confidentiality, use tact and diplomacy; maintains professional demeanor.

• Requires basic reading, writing, and math skills.

• Basic knowledge of relevant bank operating procedures, practices and policies.

• Demonstrate effective written and verbal communication skills.

• Ability to work effectively with individuals and groups across the bank.

Travel Requirements

• Occasional

The pay range for this role is $18.19 - $27.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s).

1790 NW Garden Valley Blvd Roseburg OR 97471

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.