Title Clerk

Copart Catastrophe Response Fleet, LLC; Lincoln (NE); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision insurance

401k with company match

ESPP

Employee Assistance Program

Vacation & Sick pay

Paid Holidays

Life and AD&D Insurance

Discounts

Résumé du poste

Copart, Inc. seeks a Title Specialist to handle daily processing of vehicle titles in Lincoln, NE. You will apply knowledge of state title regulations and Copart policies to answer questions, maintain records, and keep customers informed about file status.

You will be the face of the company in interactions with the public and managers. The role requires strong data accuracy, reliable communication, and the ability to work under time constraints.

Qualifications

• HS diploma is required.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency with MS Office Word / Suite.
• Typing speed of 45 words per minute.
• Basic 10 Key proficiency.
• Excellent customer service and communication skills.
• Ability to work under pressure and meet deadlines.
• Ability to multitask and work independently.
• Must view a computer screen for long periods.
• Strong attention to detail.
• Title knowledge of local and surrounding states is preferred.

Responsabilités

• Efficiently identify/analyze vehicle title/ownership documents within guidelines.
• Provide excellent customer service to internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing/incorrect title paperwork and resolve promptly.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships with DMV and sellers.
• Maintain title bin filing as needed.
• Performs other duties as assigned.

Connaissances

Customer service

Title processing

Typing 45 wpm

MS Office

Notary license preferred

Bilingual a plus

Work under pressure

Formation

HS diploma

Outils

MS Office Suite

10 Key proficiency

Description du poste

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Title Specialist will be responsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Copart policies, the Title Specialist will answer questions; provide support and facilitate the Copart experience through offering solutions to meet customers' needs. In addition, the Title Specialist will maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines. The Title Specialist will be the face of the company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

Responsibilities

• Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Performs other duties as assigned.

Required Skills & Experience:

• HS diploma.
• Two years customer service experience.
• One year vehicle title processing.
• Computer proficiency (MS Office Word / Suite).
• Typing speed 45 words per minute.
• Basic 10 Key proficiency.
• Excellent customer service skills and attitude.
• Excellent communication skills - verbal and written.
• Must be able to work under pressure and meet time sensitive deadlines.
• Must be able to multi-task.
• Must be able to work independently with little supervision.
• Must be able to view a computer screen for a significant portion of the work day.
• Strong attention to detail.
• Title knowledge of local and surrounding states is preferred.
• Strong organizational skills.
• Numeric and alphabetic filing skills are mandatory.
• Must be able to work overtime schedule as needed.
• Notary license preferred.
• Bilingual a plus.
• Occasional overtime as needed.

Pay $18.70 - $21.05 per hour

Benefits Summary:

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

E-Verify Participation

• E-verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
• Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)