Title Administrator

Carvana; Framingham (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Job summary

ADESA, a Carvana-owned company, is seeking a Title Administrator to review and process automotive titles in a customer-facing environment. You will handle title accuracy, communicate state requirements, and manage title-related duties with a focus on service and compliance.

The role requires 1 year of automotive title experience, Notary preferred, and DMV knowledge. You will collaborate with multiple departments and maintain precise records in a fast-paced setting.

Qualifications

• High School diploma or GED preferred.
• Notary certification preferred.
• May require active certification from state DMV for Title and Registration processing, depending on location.
• 1 year of automotive title experience, typically from an auction, dealership, or state DMV.

Responsibilities

• Act as the first point of contact to onsite visitors at the front office.
• Assist customers at the front counter to support title needs.
• Accept, review, and analyze titles for accuracy and completeness.
• Apply knowledge of local state DMV rules, regulations, and fees for title processes.
• Calculate estimated fees for title processes.
• Complete titles for transfer between buyers and sellers.
• Submit requests for duplicate titles or other documentation.
• Verify information in internal databases and title paperwork; review odometer readings and liens.
• Prepare titles for mailing to customers and update internal records.
• Process payments (no cash handling) and verify flooring plan payments.
• Maintain filing system for titles and documents.
• Run and review reports, worksheets, vehicle inventory, and title lists.
• Answer phones professionally and assist callers or transfer as needed.
• Perform other duties as assigned by the manager.

Skills

Team player

Customer service

Analytical thinking

Organizational skills

Safety awareness

Multitasking

Fast-paced work

Verbal communication

Written communication

Data entry

Education

High School diploma or GED

Notary certification preferred

DMV certification may be required

Automotive title experience (1 year)

Tools

Computer systems and applications

Job description

About Us
ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more.

Pay Range: $18-$20 hourly
About Us
ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!
Role and Team

• Reporting to the Office Manager, Commercial Accounts Manager, or other designated manager, the Title Administrator reviews and processes automotive titles through the auction process in a customer-facing environment.
  

Responsibilities

• Act as the first point of contact to onsite visitors who enter the front office, including internal and external customers and vendors, and third-party visitors. Direct or guide visitors as appropriate.
• Assist customers at the front counter, primarily to support title needs, but may provide general customer service as needed.
• Accept, review, and analyze titles for accuracy and completeness. Identify corrections or additional documentation required for title processes.
• Apply strong knowledge of local state Department of Motor Vehicle rules, regulations, and fee structures for automotive buyers and sellers, including lien sale and out-of-state or country requirements. Communicate requirements with managers, customers, and team members.
• Calculate estimated fees associated with title processes
• Complete titles for transfer between buyers and sellers according to jurisdictional requirements
• Submit requests for duplicate titles or other documentation
• Verify buyer, seller, and vehicle information in internal databases and title paperwork; review odometer readings, release of liens, customer and payment status
• Identify and prepare titles to send to customers
• Accurately enter and update information in the internal databases.
• Process payments (no cash handling). Verify flooring plan payments.
• Maintain a filing system for titles and other documents.
• Run and review reports, customer worksheets, vehicle inventory, and title lists to identify
• Answer phones in a professional manner; discern the caller’s needs, respond, or transfer to the appropriate department. Make outbound telephone calls to customers regarding payment status and collections.
• Any other duties assigned by the designated manager
  

Skills And Attributes

• Team player who can collaborate well with multiple departments, customers, and vendors
• Strong customer service skills and professional presence
• Analytical thinking and problem-solving skills
• Strong organizational skills
• High degree of safety focus
• Proven ability to multitask while maintaining attention to detail
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• Data entry skills
  

Qualifications

• High School diploma or GED preferred
• Notary certification preferred
• May require active certification from state Department of Motor Vehicles for Title and Registration processing, depending on location.
• 1 year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.
• Must be 18 years of age and have a valid driver’s license that meets the requirements
• Able to safely drive a variety of make/model/sizes of vehicles
• Proficiency with computer systems and applications
  

ADESA Values

• Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.
• We’re All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
• There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
• Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
• Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
• Don’t Be a Richard: A simple guiding principle to act appropriately and professionally.
• Stay Scrappy: This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.
  

ADESA Benefits And Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.
• Constant - standing, watching, touching, listening, walking, talking
• Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
  

Physical Working Conditions
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.