Time & Attendance Tech Lead - Customer-Centric Support

IRIS Software Group

United States

On-site

USD 70,000 - 80,000

Full time

6 days ago

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Job summary

IRIS Software Group seeks a Senior Support Team Lead for Swipeclock in the United States. You will lead day‑to‑day operations, coordinate workloads, and coach analysts while solving high‑impact issues across time and attendance technologies.

Collaborate with Product, Development, Customer Success and Professional Services to improve outcomes, manage SLAs, and build reusable knowledge. This role blends leadership with hands‑on coding and scripting using Swipeclock’s language.

Qualifications

Experience in time and attendance or time and labour tech is essential.
2+ years in customer service or technical support with issue resolution ability.
Experience leading or mentoring in a technical support setting.
Understanding of payroll/HR implications of timekeeping is helpful but not required.
Familiarity with Salesforce CRM/Service Cloud.

Responsibilities

Lead the team day to day, coordinating workloads, priorities and technical direction.
First point of contact for complex escalations and ensure SLAs are met.
Scope, test and deliver custom scripting requests using Swipeclock language.
Troubleshoot complex issues across software, hardware, APIs and integrations.
Improve case quality and documentation in Salesforce Service Cloud.