Time & Attendance Supervisor

Dallas Fort Worth International Airport Board; Gilbert (AZ); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Dallas Fort Worth International Airport Board is seeking a Parking Guest Operations Supervisor to oversee payroll, attendance, and scheduling for a diverse staff. The role emphasizes operational excellence and alignment with the airport’s goals.

You will coach staff, manage leave and timekeeping, ensure compliance, analyze data, and partner with management to deliver reliable parking and revenue services 24/7.

Qualifications

• High school diploma or equivalent required.
• Two years of experience supervising or leading shift workers.
• Valid Class C driver’s license.

Responsabilités

• Supervises payroll, attendance and activity-based staff management systems.
• Oversees leave management program and attendance records.
• Ensures accuracy of leave calendar and coverage for approved leave.
• Maintains confidential attendance and payroll files.
• Monitors policy adherence and prepares corrective action reports as needed.
• Partners with HR Business Manager and management teams.
• Coordinates staff scheduling and shift coverage.
• Investigates and resolves complaints within area of responsibility.
• Provides coaching, motivation and staff development.

Connaissances

Effective communication

Staff scheduling

Conflict resolution

Performance management

Coaching and development

Data analysis

Formation

High school diploma or equivalent

Description du poste

Job Overview Under general direction of Parking Guest Operations Assistant Manager, supervises, assigns, schedules and reviews the work of culturally diverse staff engaged in payroll, attendance management and scheduling activities. Fulfills responsibilities of other positions within the section to ensure operational excellence. Actively supports and contributes to the Airport’s Key Results and Beliefs.

What you will be doing:

• Supervises activities related to parking operations payroll, attendance and activity-based staff management systems.
• Oversees the section’s leave management program.
• Ensures compliance with the department’s policy, approves leave requests and ensures accuracy of the leave calendar and coverage of approved leave as applicable.
• Maintains section time and attendance programs ensuring efficient and accurate documentation of special and unusual occurrences and other data pertinent to employee attendance and reporting.
• Maintains confidential attendance and payroll related employee files.
• Monitors policy adherence and prepares corrective action reports when warranted.
• Partners with the HR Business Manager and members of management as appropriate.
• Coordinates issuance of same with the employee and their immediate supervisor.
• Investigates, responds and resolves complaints associated within area of responsibility.
• Manages, evaluates, trains, counsels, and motivates employees of varying job skills and levels; ensures focus on customer services and goals of the business unit; analyzes statistical data related to the business and responsible area (i.e. staffing, appraisal rating).
• Coordinates with shift supervision and his/her team to ensure appropriate staffing for each shift.
• Makes decisions as to implementation of emergency or contingency procedures; authorizes overtime within authorized guidelines; keeps shift supervision and other members of management aware of potential issues or problems.
• Ensure an engaged and informed team.
• Completes a variety of activity logs and status reports used to monitor the business unit.
• Partners with Risk Management regarding employee disability and maintenance of documentation received in relation to employee absence.
• Oversees and coordinates the section’s schedule bid process.
• Compiles and prepares the Employee Hours by Labor Account report and submits to the section manager for approval.
• Assists the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues.
• Notify Environmental Affairs Department of any observation that may have an environmental impact.

What you need:

• Completion of high school curriculum or equivalent.
• Two (2) years of experience supervising or leading shift workers.
• Possession of a valid Class C driver's license.

Required knowledge, skills, and abilities:

• Ability to communicate effectively both orally and in writing.
• Ability to deal with complaints and resolve differences in a courteous, tactful manner.
• Ability to schedule the work of employees in order to assure adequate coverage of parking/revenue collection activities.
• Ability to hold employees responsible for outcomes.
• Ability to set and communicate goals that inspire the commitment of others.
• Ability to motivate employees and provide opportunities to challenge employees’ capabilities.
• Ability to develop, refine and seek improvements to processes and procedures.
• Ability to coach and develop employees to achieve departmental and organizational goals and objectives.
• Ability to speak clearly and succinctly, using proper grammar.
• Ability to write clearly and concisely, using proper grammar, construction and spelling.
• Ability to prepare and deliver polished reports and presentations tailored to the audience.
• Ability to evaluate the expected outcomes of potential solutions and use appropriate strategies for reaching a decision.
• Ability to give clear, precise directions and expectations and set appropriate performance standards.
• Ability to use appropriate information-gathering techniques and analyze and select the best solution.
• Ability to train personnel in job requirements and procedures.
• Ability to work shift assignments, including rotating shifts as assigned.
• Ability to work in a fast-paced environment with multi assignments and conflicting deadlines.

Desirable:

• Knowledge of payroll and scheduling systems, as related to a 24/7 business operation.
• Experience working in a 24/7-operation environment.
• Experience utilizing Microsoft Office, including Outlook, Word and Excel.

Efforts:

• Works in an office environment.
• Uses keyboard devices and computer monitors.
• Communicates by telephone, in person and in writing.
• Performs mathematical calculations and works with statistical data.
• Uses near-visual acuity in proofreading typed assignments.
• Drives to locations on and off airport property.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees. Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be. Bring your talents to DFW. Live and work with purpose. We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence, and talented employees. Our success is made possible through the diverse talents of nearly 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connecting our community to the world. We’re looking for the best talent to join us and help reimagine what an airport can be. Bring your talents to DFW. Live and work with purpose.