Tiffany & Co. Store Director - Natick

Tiffany & Co.; Natick (MA); On-site; USD 123,000 - 145,000; Full time

Job summary

Tiffany & Co. in Natick, MA is seeking a Store Director to lead the sales and operations of a Tiffany store, delivering the Tiffany Experience and driving profitability.

You will develop a winning team, cultivate client relationships, and align with Market VP to surpass sales targets while upholding the brand's luxury standards and service excellence.

Flexibility for non-traditional hours and a strong track record in luxury retail are essential to succeed in this role.

Qualifications

• 7–10 years of sales management experience in retail or luxury retail.
• Proven track record in achieving sales goals.
• Ability to work non-traditional hours including nights, weekends, holidays.
• Proven ability to develop opportunities and maintain client relationships while growing brand presence.

Responsibilities

• Lead store sales and operations to meet sales and profitability targets.
• Mentor teams to deliver exceptional client experiences and loyalty.
• Drive client development and nurture relationships to grow the customer base.
• Coach based on feedback and maintain high Tiffany Experience standards.

Skills

Sales management

Retail luxury

Client relationships

Leadership

Flexibility

MS Office

Education

Bachelor's degree

Tools

POS system

Microsoft Office

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

Overview

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Store Director you will:

• Effectively lead, develop, and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Market Vice President.
• Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
• Build spheres of influence within the store, the mall, and the city

Sales:

• Deepen the relationship with your clients to achieve commercial targets and drive lifetime loyalty and spend.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store salesl target. Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Manage and motivate & inspire the team to drive business through key product pillars.

Service:

• Elevate the in-store experience by consistently delivering memorable moments.
• Lead, model, and coach based on NPS score, provide feedback, and elevate the Tiffany Experience by keeping the survey questions in mind.
• Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being always delivered.
• Optimize hospitality and store amenities to create unique experiences.

Talent:

• Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
• Prioritize diversity, cultivate inclusive environments, and foster growth
• Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Experience

Required

• Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales goals.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Desired

• A college/university degree.

The hiring range for this position ranges from $123,000 - $145,0000. The rate of pay offered will be dependent upon candidates' relevant skills and experience.