Tier One Helpdesk Support Technician

Physicians-Practice-Enhancement-LL; Red Bank (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Physicians' Practice Enhancement, LLC in Red Bank, New Jersey, seeks a Tier One Help Desk Technician to be the first contact for technical support, resolving hardware and software issues and aiding user onboarding. This on-site role emphasizes high user satisfaction and efficient ticket handling.

The position runs Monday–Friday from 12:00pm to 6:00pm, with an emphasis on teamwork, documentation, and knowledge base contributions to improve daily operations.

Qualifications

• Associate’s degree or equivalent experience in IT.
• 1+ years in a help desk or technical support role.
• Proficiency with Windows OS, Microsoft Office, and hardware troubleshooting.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing system.
• Troubleshoot basic hardware issues (workstations, printers, peripherals).
• Assist users with software applications and reset passwords.
• Manage and prioritize support tickets, escalating when needed.
• Document issues, resolutions, and contribute to the internal knowledge base.
• Support onboarding by setting up workstations and accounts.
• Perform remote desktop support and basic network troubleshooting.

Skills

Customer service

Communication

Problem-solving

Multitasking

Independent work

Education

Associate’s Degree in IT or related field

Tools

Windows OS

Microsoft Office

Active Directory

Entra ID

Intune

MFA

TCP/IP

Job description

Physicians' Practice Enhancement, LLC is seeking a motivated and client-focused Tier One Help Desk Technician to join our IT team. This role is essential to ensuring smooth daily operations and maintaining high levels of user satisfaction. You will be the first point of contact for technical support, resolving hardware and software issues, and escalating complex problems when necessary. This position offers a Monday through Friday schedule from 12:00pm to 6:00pm. 100% on-site in Red Bank, New Jersey.

Key Responsibilities

• Provide first-line technical support via phone, email, and ticketing system.


• Troubleshoot basic hardware issues (workstations, printers, peripherals).


• Assist users with software applications and reset passwords.


• Manage and prioritize support tickets, escalating when needed.


• Document issues, resolutions, and contribute to the internal knowledge base.


• Support onboarding by setting up workstations and accounts.


• Perform remote desktop support and basic network troubleshooting.


• Maintain inventory of hardware/software and ensure user satisfaction.

Qualifications

• Associate’s Degree in IT or related field, or equivalent experience.


• 1+ years in a help desk or technical support role.


• Proficiency in Windows OS, Microsoft Office Suite, and hardware troubleshooting.


• Familiarity with Active Directory, Entra ID, Intune, and MFA.


• Basic networking knowledge (TCP/IP, DNS, DHCP).


• Strong communication, problem-solving, and multitasking skills.


• Ability to work independently and collaboratively.


• Preferred: CompTIA A+ or similar certifications.

Why Join Us?

At PPE, we value professionalism, teamwork, and continuous improvement. This role offers the opportunity to grow within a supportive environment while making a direct impact on our operations.