Tier One Call Center Agent – Secure TS/SCI, On-Site

Maximus; San Antonio (TX); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Tier One Call Center Agent in San Antonio, TX, to handle inbound and outbound customer contact via voice, email, and chat, delivering first contact resolutions in alignment with DoD, USAF, and program standards.

The role requires on-site work and a TS/SCI clearance; you will research knowledge articles, determine escalation needs, and document interactions in ServiceNow ITSM to ensure accurate records.

Responsabilidades

• Handle inbound and outbound customer contact via voice, email, and chat.
• Provide first contact resolution and ensure customer understanding.
• Research knowledge articles to assist inquiries.
• Log contact records in ServiceNow ITSM for referral and historical purposes.
• Escalate complex issues to appropriate departments in a timely manner.

Conocimientos

Customer service

Communication

Problem solving

Time management

Teamwork

Herramientas

ServiceNow ITSM

Descripción del empleo

Maximus is seeking a Tier One Call Center Agent in San Antonio, TX, to handle inbound and outbound customer contact via voice, email, and chat, delivering first contact resolutions in alignment with DoD, USAF, and program standards.

The role requires on-site work and a TS/SCI clearance; you will research knowledge articles, determine escalation needs, and document interactions in ServiceNow ITSM to ensure accurate records.