Tier III Application Support

DANE LLC; Arlington (VA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

HSA & FSA Plans

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Tuition assistance

Vision insurance

Wellness resources

Job summary

DANE LLC in Arlington, VA seeks a Tier III Application Support Specialist to join the Operations team. You’ll support 70+ applications and 4 DOS missions, diagnosing complex incidents in a multi‑stack .NET/Java/Oracle environment, with opportunities to grow as automation and data‑driven tools evolve.

The role emphasizes collaboration with development and IT, writing SQL, running PowerShell scripts, and contributing to KBAs and SOPs, while maintaining DoD clearance requirements and hybrid onsite

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Active DoD Secret Clearance or higher required.
• Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role.
• Strong problem‑solving skills with the ability to break down complex technical and process‑related issues to identify root causes.
• Experience supporting applications developed on .NET, Java, and Oracle database platforms.
• Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD.
• Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint.
• Excellent verbal and written communication skills with the ability to explain technical issues clearly to non‑technical users and collaborate effectively with development and IT teams.
• Experience running PowerShell scripts

Responsibilities

• Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow).
• Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams.
• Investigate application and data‑related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution.
• Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes.
• Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD.
• Perform backend data modifications using SQL in accordance with change management and security procedures.
• Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume.
• Support applications built on .NET, Java, and Oracle database platforms.
• Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint.
• Support operational reporting and analysis efforts, including basic Power BI dashboards.
• Utilize beginner‑level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate.
• Run PowerShell scripts daily for monitoring, report generation, server maintenance, and operational automation.

Skills

SQL scripting

PowerShell

Python

C#

Strong communication

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

TOAD

SharePoint

jQuery

Power BI

CLM

Job description

Benefits

• HSA & FSA Plans
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance
• Wellness resources

Description

At DANE, we put talented people on programs that matter. From day one, you’ll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission‑critical systems in the federal government.

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a high‑visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups across a complex, multi‑stack production environment built on .NET, Java, and Oracle platforms. The environment is evolving toward greater use of automation and data‑driven tools, and the ideal candidate brings curiosity and a willingness to grow alongside it.

Details

Location: Hybrid - Onsite, Arlington, VA,1 - 2 days/week and as needed

Job Type: Full Time

Education: Bachelor's degree in computer science or Equivalent

Experience: Minimum 4 years of relevant experience

Clearance: Must hold an Active DoD Secret Clearance or higher

Responsibilities

• Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)
• Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams
• Investigate application and data‑related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution
• Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes
• Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD
• Perform backend data modifications using SQL in accordance with change management and security procedures
• Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume
• Support applications built on .NET, Java, and Oracle database platforms
• Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint
• Support operational reporting and analysis efforts, including basic Power BI dashboards
• Utilize beginner‑level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate
• Run PowerShell scripts daily for monitoring, report generation, server maintenance, and operational automation.

Requirements

• ...Bachelor’s degree in Computer Science, Information Technology, or a related field
• Active DoD Secret Clearance or higher required
• Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
• Strong problem‑solving skills with the ability to break down complex technical and process‑related issues to identify root causes
• Experience supporting applications developed on .NET, Java, and Oracle database platforms
• Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
• Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint
• Excellent verbal and written communication skills with the ability to explain technical issues clearly to non‑technical users and collaborate effectively with development and IT teams
• Experience running PowerShell scripts

Preferred Qualifications

• Beginner‑level experience with Python scripting for basic automation, diagnostics, or data processing
• Familiarity with C# applications for troubleshooting or support purposes
• Experience building or supporting Power BI dashboards or reports
• Demonstrated interest in learning and supporting automation and AI‑assisted operational workflows as the environment evolves

DANE LLC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Flexible work from home options available.