Tier II Level Systems Administration Support Services

dexiangovernmentsolutions; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Dexian Government Solutions is recruiting a Tier II Level Systems Administrator to support the DHA DDSB contract in San Antonio, TX. This role maintains enterprise servers, manages AD accounts, and handles patching, SCCM, and Tanium operations to ensure 24x7 uptime.

Required are IAT II certification and an active DoD secret clearance or DHA background check. On-site role with strong incident management and escalation to Tier 3 when needed.

Qualifications

• 4+ years of Tier II systems administration experience.
• IAT Level II certification required to start.
• Active DoD Secret Clearance OR DHA Public Trust/NACLC background check to start.
• Within 180 days, obtain MCSE / MCTS / MCSA or equivalent certification.

Responsibilities

• Support Tier 2 (Continuous Operations) 24x7 mission and maintain enterprise servers.
• Triage and resolve server/patch configuration issues and scheduled maintenance events.
• Manage AD user accounts, password policies, and recover AD objects.
• Troubleshoot SCCM and Tanium issues related to patches and servers.
• Escalate complex problems to Enterprise Operations (Tier 3) and document resolution steps.

Skills

Tier II Systems Administration

Active Directory administration

Patching and patch management

Strong troubleshooting

Education

4+ years in systems administration

Tools

SCOM

Tanium

Remedy

Quest Suite of Tools

Job description

Tier II Level Systems Administration Support Services

LinTech Global Inc. is recruiting for a Tier 2 Level Systems Administration Support Services to support our contract at the Defense Health Agency (DHA) DDSB based in San Antonio, TX.

• Support the Tier 2 (Continuous Operations) 24x7 operations mission.
• Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software.
• Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.
• Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions.
• Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects.
• Support mobile computing and end user devices to include resetting and configuring devices.
• Identify and troubleshoot SCCM and Tanium issues related to patches and servers.
• Troubleshoot and resolve DAR issues.
• Perform administrative tasks on Enterprise server and end-user clients, extend scheduled lockout condition, initiate data recovery operations, and unlock machines as
• Install, administer, and perform password management for Enterprise software.
• As required to resolve issues, remotely access government equipment.
• If unable to resolve an issue, escalates to Enterprise Operations (Tier 3).
• Provide the de-escalation path back to the MTF or lower tier.
• Monitor enterprise assets via SCOM, Quest Suite of Tools, and other related applications.
• Ensure core services are maintained at normal production levels with no unplanned service interruptions.
• Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions.
• Document and update incident(s) (via Remedy) with information relevant to the incident and/or outage.

Qualifications:

• 4 Years of Experience
• An IAT Level II Certification (CCNA Security, CySA+ (CSA+), GICSP, GSEC, Security + CE, CND, SSCP) is Required to Start
• Active DoD Secret Clearance OR Current DHA Public Trust/NACLC Background Check is Required to Start
• Possession of one of the following Certifications within 180 DAYS of Employment:
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Solutions Technology Specialist (MCTS)
  • Microsoft Certified Solutions Associate (MCSA)

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affidative Action Plan. This plan is available for inspection upon request.

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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.